Job Description

If you want to work in a funky friendly team, that supports their employees growth, then this a great opportunity to learn and excel in a career.

Role Overview:

We are looking for a confident, proactive member to join our team. You will act as the bridge between our clients and internal departments, ensuring requests are managed efficiently, systems are kept up to date, and projects run smoothly. You will be the first point of contact for clients, keeping them informed and ensuring their needs are met.

Key Responsibilities:

Act as the main point of contact for clients via phone, email, and WhatsApp. Follow up with clients to gather information, approvals, or responses as needed. Liaise with internal teams to ensure client requests are fulfilled promptly. Keep internal systems, spreadsheets, and project trackers accurate and up to date. Schedule and attend meetings with clients, taking notes and tracking action points. Proactively chase both clients and team members to meet deadlines. Ensure all departments receive the information and materials they need from clients. Maintain excellent client relationships by providing timely, professional communication.

Requirements:

Confident communicator, both on the phone and via email/WhatsApp. Highly organised with excellent attention to detail. Able to manage multiple tasks and deadlines simultaneously. Comfortable chasing clients and team members in a polite but persistent manner. Proficient with Microsoft Excel, Google Sheets, and other office systems. Previous experience in client-facing roles or account management preferred.

Skills & Attributes:

Proactive, self-motivated, and solution-focused. Friendly and professional demeanour. Strong time management and prioritisation skills. Team player who can also work independently.
This is a full-time position with regular office hours Monday through Friday. If you are a motivated individual with excellent organisational skills and a passion for providing exceptional support, we would love to hear from you.

Job Type: Full-time

Pay: From 24,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Free parking
Ability to commute/relocate:

Milton Keynes MK10 0AE: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred) Administrative: 1 year (preferred)
Work Location: In person