Job Description

We have a great opportunity for an experienced and proactive Assistant Manager to support our Care Coordinator and Registered Manager. This role combines client-facing responsibilities such as, conducting assessments and care plan writing, with office-based management and administrative support.

You will oversee and guide care staff, ensure compliance with policies and regulations, and maintain high standards of service delivery. You will be proficient in using IT systems, including Google Docs, and our care management software, to keep client and carer records accurate and up to date.

You will write initial assessments, carry out risk assessments, perform supervisions and appraisals, and support staff development, while maintaining operational oversight of the office. Training and guidance will be provided to support you in your role.

MAIN RESPONSIBILITIES:

Client & care oversight:

Conduct face-to-face client assessments, care plan writing, and initial risk assessments. Carry out regular reviews of clients and update care documentation accordingly. Collaborate with healthcare professionals, social workers, and families to ensure seamless care. Respond to changes in client needs and ensure accurate documentation and communication.

Staff support & supervision:

Conduct supervisions, appraisals, and one-to-one support for care staff. Mentor and guide Senior Carers and other staff on documentation, risk assessments, and person-centred care. Support staff development and career progression in line with agency policies.

Operational & office management:

Maintain and update client and carer records using internal systems, Google Docs and Access, our care management software. Ensure all documentation meets compliance, CQC, and internal Quality Assurance standards. Assist with audits, incident reporting, and policy implementation. Support day-to-day office operations including answering phones, managing emails, and general administrative tasks. Participate in the on-call rota to support urgent client or staff matters. Ensure smooth communication between office staff, carers, and management.

Quality & Compliance:

Uphold and monitor adherence to the agency's policies, procedures, and best practices. Assist the Registered Manager in implementing quality improvement initiatives. Ensure risk management and safeguarding procedures are followed at all times

REQUIREMENTS:

Essential Qualifications & Experience:

NVQ Level 3 in Health & Social Care (or equivalent). Minimum of 12 months' experience in care with assessments, risk reviews, or supervisory responsibilities. Strong IT skills with proficiency in Google Docs, Microsoft Office and internal care management systems. Full UK driving licence and access to a vehicle (essential for client visits). Excellent organisational and time management skills.

Desirable:

NVQ Level 4/5 or equivalent leadership and management qualification. Knowledge of Access, our care management software. Prior experience in office management, audits, or regulatory compliance. Knowledge of CQC standards and regulations.

Core competencies:

Exceptional communication skills with clients, staff, and external professionals. Ability to lead, motivate, and mentor staff effectively. Professional, proactive, and able to work independently as well as part of a team. Attention to detail, resilience, and strong problem-solving skills.

BENEFITS:

Competitive salary and progression opportunities. Full holiday pay & pension contributions. Free DBS checks Free car parking permit. Dedicated training and career development. Supportive, family-run work environment.

WORKING HOURS:

Monday to Friday 9am - 5pm

IF YOU THINK THIS JOB IS RIGHT FOR YOU, THEN PLEASE APPLY

Barnfield Homecare is a well-established agency that provides great care to service users for over 30 years. This is the perfect opportunity to be part of a compassionate and family oriented business with the mission to grow and support many others in need too.

Our website: www.barnfieldhomecare.co.uk Homecare reviews: www.homecare.co.uk/homecare/agency.cfm/id/65432182233

For any questions, please call us on 01789 610 500.

Job Type: Full-time

Pay: 13.16 per hour

Benefits:

Company pension Employee discount Free parking Sick pay
Application question(s):

Are you authorised to work in the UK, without sponsorship? We do no offer sponsorship for this role.
Experience:

care: 2 years (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person