Job Description

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people\'s and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services. We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience. We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we\xe2\x80\x99d love you to join us! We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require
JOB DESCRIPTION/PERSON SPECIFICATION
Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

YOUR APPLICATION
It is important that you complete a formal application form as CV\xe2\x80\x99s alone will not be accepted. PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Job overview

We have an exciting opportunity available as a Office Clerk. The position is part time post and an excellent opportunity for someone wanting to begin a career in the NHS. The successful candidate will build experience working in administration in a supportive and friendly team. The location to be confirmed. We are looking for a confident, enthusiastic, conscientious and flexible candidate to support the changing needs and demands of our Admiral Nurse team in a wide variety of administrative functions. Part time 10 hours per week (times to be agreed)

Main duties of the job

Successful candidates will need to demonstrate exceptional communication, interpersonal and customer service skills with an emphasis on team work. Ensuring a positive service user / carer experience is pivotal to the Office Clerk role. Duties will include, but not be limited to:

• Data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
• Sorting and distribution of incoming and outgoing mail.
• Call handling, face to face liaison with service users, carers and colleagues alike.
• Monitoring and ordering of stationery.
• To undertake any other appropriate tasks as requested by the Service Manager / Clinical Lead to meet the needs of the service.
• Previous experience of Trust IT system would be of benefit but not essential as all training will be provided.
• Previous experience of all Microsoft packages is desirable in the successful candidate.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other. Benefits Benefits included with this role are:-

• NHS pension
• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• staff physio service
• NHS discounts and many more.

Detailed job description and main responsibilities

Duties will include, but not be limited to:

• Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems and other general administrative office duties.
• Sorting and distribution of incoming and outgoing mail.
• Monitoring and ordering of stationery.
• To undertake any other appropriate tasks as requested by the Service Manager/ Administration Manager to meet the needs of the service.
• Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
• Previous experience of all Microsoft packages is desirable in the successful candidate

Please see job description for further information

Person specification

Experience

Essential criteria

• Experience of working in a busy office/reception environment
• Use of ICT packages
• Dealing with both internal and external customers

Desirable criteria

• Data entry or similar role

Qualifications

Essential criteria

• NVQ 2 Customer Services or equivalent qualification/experience

Knowledge

Essential criteria

• Knowledge of Microsoft packages and data inputting

Desirable criteria

• Knowledge of clinical and patient administration systems

EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks - Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures \xe2\x80\x93 these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so. The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale. This update service is an annual subscription at a cost of \xc2\xa313 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

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