Job Description

We are seeking an

Office Coordinator

- Reception/Facilities Assistant to become part of our Rapport team, working on-site with a leading British multinational in risk management, insurance brokerage, and advisory services, located in the vibrant heart of

Manchester

.


In this

stand-alone

role, you will be at the forefront of delivering a first-class service to clients and guests, while playing a vital part in supporting the smooth running of daily building and facilities operations. It is an opportunity to bring professionalism, energy, and attention to detail into a dynamic environment where people and service excellence truly matter.

Type of contract

: Full-time, Permanent

Hours:

40 per week (Monday-Friday; 8 AM-5PM

What will you get?

Financial freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!

Secure your future:

Benefit from a contributory pension scheme for a stable financial tomorrow.

Health matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.

Thrive personally & professionally:

Unlock endless learning and development opportunities to elevate your career!

Celebrate excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.

Give back to community:

Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

Provide a warm and professional welcome to all visitors and colleagues, ensuring reception runs smoothly and efficiently. Manage visitor registration, passes, meeting room bookings, and client floor operations, keeping spaces presentable and compliant with policies. Support day-to-day office services, including post, couriers, stationery, and supplies, while maintaining accurate records and reports. Act as a key contact for facilities requests, logging and escalating maintenance or AV issues, and coordinating contractors or vendors where needed. Assist with financial administration such as invoice coding and vendor performance monitoring, providing feedback to the Facilities Manager. Uphold health, safety, and security standards, including acting as fire warden during evacuations and ensuring procedures are followed. Contribute to team development by attending training, supporting new colleagues, and embracing a flexible approach to shifts and tasks. Deliver additional administrative and operational support as required, always maintaining confidentiality, integrity, and service excellence.

The ideal candidate will

Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together

Bring a polished, professional presence with a warm, approachable manner. Communicate clearly and confidently, adapting easily to different people and situations. Stay calm under pressure, taking a proactive and solutions-focused approach to challenges. Be organised and reliable, with strong attention to detail and the ability to juggle multiple priorities. Be flexible in working style, embracing change and supporting the wider team when needed. Demonstrate integrity, discretion, and a genuine commitment to delivering excellent service. Approach work with positivity, enthusiasm, and a hands-on attitude that helps colleagues and clients feel supported.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.


We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.


Find out more about us and our values at www.rapportservice.com.


Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.