Job Description

The role of Office and HR Manager at Le Maitre encompasses a diverse range of responsibilities, including administration, customer service, procurement, IT management, HR, and production support. This is an on-site role located in Peterborough. Your contribution will be essential in ensuring the efficient day-to-day operations of our office and providing valuable support across various aspects of our business.

Shipping

Ensure all commercial invoices are accurately completed prior to shipment and that all relevant paperwork is sent to the customer in advance. Coordinate and manage all shipments, both UK and international, ensuring timely dispatch and delivery. Liaise with courier to track shipments and resolve any issues or delays. Continuously review shipping processes and explore ways to reduce shipping costs worldwide, including evaluating new courier options and negotiating rates. Maintain records of all shipments for audit, tracking, and reference purposes. Collaborate with the rest of the sales team to ensure customer requirements are met for each shipment.

Human Resources (HR)

Manage and update staff holiday requests on breathe Record and monitor staff sickness and absences, following up where necessary in line with company policies and completing return to works. Respond to general HR enquiries from staff, providing guidance or escalating as appropriate. Maintain the fire register and ensure compliance with health and safety requirements. Assist with onboarding of new staff Support HR in administrative tasks, such as updating personnel files Prepare all employee contracts Administer payroll Liaises with operations manager, factory manager and recruitment agencies to ensure we always have enough factory staff. Collaborate with line managers and MD for HR related issues(salary, disciplinary, training requirements etc.

Customer Service

Manage the info mailbox, ensuring timely responses to customer enquiries. Delegate enquiries appropriately between herself and relevant team members to ensure efficiency. Track customer issues and follow up to ensure satisfactory resolution. Assists the sales team with customer inquiries and inputting orders onto Winnaccs and Monday.com Maintain a record of recurring customer queries and feedback to help improve processes and service delivery. Collaborate with other teams (sales, operations, shipping) to provide accurate and timely information to customers. Ensure customer communications are professional, consistent, and aligned with company standards.

General Office Management

Support smooth office operations, including administrative tasks, ordering supplies. Manage relationships and procurement for all office supplies and vendors (phone, internet, software, stationary etc.) Taking charge of all IT requirements and serves as the main point of contact with software providers, liaises with all managers to ensure the administrative elements of the business are working efficiently and report any concerns or failings to the MD. Maintaining office organisation. Works with operations director and compliance manager to ensure the site remains clean and safe and without obstructions, litter or any obvious detriments to the activities of the business. Ensure the office is always manned and adequate cover when staff are on holiday or absent. Assists in maintaining security and compliance with visitors entering the site and ensuring all protocols for the signing in of those visitors is adhered to. Maintain the fire register and ensure compliance with health and safety requirements Act as the first point of contact for internal and external stakeholders, providing professional assistance as needed. Assist management with ad hoc projects, reports, or operational improvements as required.
Job Types: Full-time, Permanent

Pay: 32,000.00-38,000.00 per year

Benefits:

Company pension Health & wellbeing programme On-site parking
Work Location: In person