Job Description

About Providence Hotels

Providence Hotels is a dynamic and rapidly expanding management company operating a diverse portfolio of hotels across the UK -- from distinctive boutique lifestyle properties to full-service branded hotels under international flags such as Accor, Marriott, and Hilton.

Headquartered in Bath, we combine operational excellence with a people-first culture that drives guest satisfaction, employee engagement, and sustainable business growth.

We offer a competitive salary depending on experience and flexibility around days worked at Head Office.

The Opportunity

We are seeking an experienced and hands-on Group HR Manager to lead the people function across our growing portfolio of hotels and corporate office.

As the most senior HR professional within Providence Hotels, you will play a key role in developing and delivering the group's people agenda -- balancing strategic leadership with practical, day-to-day HR support.

Reporting directly to the Chief Operating Officer, you will work closely with General Managers, brand partners, and the senior leadership team to embed a high-performing, values-driven culture that supports business growth and outstanding guest experiences.

This is an ideal opportunity for a commercially minded HR leader who thrives in a fast-paced, multi-site hospitality environment and enjoys combining strategic projects with operational delivery.

Key Responsibilities

Strategic Leadership & Culture

Develop and deliver the group-wide people strategy aligned with Providence Hotels' growth objectives and service values. Partner with the COO and senior leadership team to embed a culture of leadership excellence, accountability, and engagement. Support HR integration and TUPE processes for new hotel acquisitions, openings, and rebrands.

HR Operations & Compliance

Oversee consistent HR frameworks, systems, and policies across all hotels, ensuring compliance with UK employment law and brand standards. Lead and mentor a small HR team, providing guidance and support to General Managers and department heads. Act as the final point of escalation for complex employee relations issues, working with external legal partners as needed. Maintain responsibility for immigration compliance and visa sponsorship, ensuring adherence to Home Office requirements.

Talent, Learning & Engagement

Lead the implementation and continuous improvement of recruitment and talent development strategies that attract and retain outstanding hospitality professionals. Support workforce and succession planning in partnership with hotel General Managers. Oversee learning and development initiatives, including leadership training, apprenticeships, and brand programmes. Champion internal mobility, career progression, and engagement initiatives that strengthen retention and company culture.

Compensation, Benefits & Wellbeing

Partner with Finance to manage annual pay reviews and incentive schemes. Ensure fair, competitive, and consistent application of compensation and benefits across the group. Promote wellbeing through the Employee Assistance Programme and other initiatives that support work-life balance.

Data, Systems & Reporting

Serve as the lead administrator for the workforce scheduling system (Planday, Fourth), ensuring accuracy and compliance with working-time regulations. Produce regular HR metrics and workforce insights to support data-driven decision making. Continuously review HR systems and processes to drive efficiency and improve employee experience.

About You

You are a people-focused, commercially aware HR leader who enjoys working in a hands-on, multi-site hospitality environment. You can move confidently between strategic planning and operational delivery, building trusted relationships across all levels of the business.

You will bring:

Proven experience as a Senior HR Manager or Group HR Manager in a multi-site or hospitality setting. Strong knowledge of UK employment law and HR governance. Experience supporting acquisitions, openings, or rebrands (advantageous). The ability to translate strategy into clear, actionable plans. CIPD Level 5 qualification (or equivalent experience). Excellent communication, influencing, and leadership skills.

Personal Attributes

Commercially astute, people-oriented, and values-driven. Hands-on and approachable, yet strategic and forward-thinking. Confident operating at both executive and operational levels. Passionate about inclusion, development, and continuous improvement.

What We Offer

30 days holiday (including bank holidays) Private medical insurance Hospitality rewards membership Complimentary hotel stays Flexible working environment

Join Us

We'd love to hear what draws you to Providence Hotels -- please include a short cover letter explaining how your background and approach to HR align with this opportunity.

If you're ready to lead the people function for one of the UK's most exciting hospitality management companies, apply now and help shape the future of Providence Hotels.

Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Benefits:

Company pension Employee discount Health & wellbeing programme Private medical insurance Referral programme
Ability to commute/relocate:

Bath BA2 4AS: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person