Job Description

Role Overview:

We're seeking a motivated and experienced Office Manager to lead and coordinate the operational, administrative, and HR functions of our organisation. You'll play a key part in ensuring compliance, managing staff processes, and supporting a smooth client journey. As the first point of contact for clients and customers, your professionalism and positivity will set the tone for their experience with us.

Key Responsibilities:

Operations & Compliance:

Oversee the smooth running of day-to-day office operations Maintain and update health & safety procedures and compliance records Manage schedules for teams, clients, and events Coordinate and record risk assessments, policies, and procedures

HR Support:

Support onboarding and induction for new staff and volunteers Track staff absences, hours, and holidays Coordinate DBS checks and training records Assist with performance reviews and team communications

Client Engagement:

Act as the first point of contact for clients and customers onsite Respond to enquiries and coordinate bookings Ensure clients receive timely communication and support Support marketing and events coordination where needed

Executive Support:

Provide occasional PA assistance to the CEO and leadership team Support reporting and internal admin processes

Who We're Looking For:

Someone with strong organisational and people skills Experience in office or operations management (HR knowledge a bonus) A confident communicator who enjoys problem-solving Friendly and approachable with a proactive attitude Comfortable in a busy, values-led environment Knowledge or horses and yard environments is preferable.

What You'll Get:

The chance to work with a passionate, supportive team A role where your input genuinely makes a difference Opportunities for professional development Opportunities for bonus scheme on generated income
To apply, email your CV to

zara@harnesschange.co.uk

. We're excited to hear from you!

Job Type: Full-time

Pay: 30,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Free parking On-site parking
Schedule:

8 hour shift
Education:

A-Level or equivalent (required)
Experience:

Human resources: 1 year (preferred) Customer service : 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person