Job Description

At ERGOS we put our employees first. We want to give our people the best opportunities to develop, enhance skills and grow their career. We offer our customers an all-inclusive IT support plans and tackle strategic and innovative technology initiatives. That's why we want the best, for the best, with the best.

Integrity Humility Passion Progression Empathy Always do the right thing Be humbly confident Love what you do Evolve to excel Treat everyone with dignity and respect

We offer an extensive benefits package for all our employees; covering financial, wellbeing, development, reward and much more! Our selection of auto accrual, optional enrolment and salary sacrifice options, have all your needs covered. Job description

To Support the Purchasing, Sales and Office functions in maximising revenue, customer experience, cost savings and hitting SLA's.

The Office Manager will report into Head of Sales,and will support the sales, purchasing and office functions. This position is essential for ensuring smooth business operations by managing office administration, procurement processes, and sales back-office functions.

Office Management:

Oversee daily office operations and ensure a productive work environment.

Manage office supplies, equipment, and facility-related tasks.

Handle administrative tasks, including document management and internal communications.

Support HR functions such as onboarding new employees and maintaining employee records.

Procurement & Vendor Management:

Manage procurement of IT hardware, software, and services for client projects and internal needs.

Develop and maintain relationships with vendors, distributors, and suppliers.

Negotiate pricing and terms with vendors to optimize costs.

Process purchase orders, track shipments, and ensure timely delivery.

Maintain inventory records and assist with asset management.

ISO Stakeholder responsibilities; including, Vendor Approval Process.

Sales Back Office Support:

Assist the sales team in preparing quotes, proposals, and contracts.

Process and follow up on sales orders, ensuring accuracy and timely execution.

Coordinate with vendors and distributors to secure product availability and pricing.

Maintain CRM and other sales-related databases with up-to-date customer and transaction details.

Generate sales reports and assist in forecasting activities.

Support account managers in customer interactions, including follow-ups and scheduling meetings.

3+ years of experience in office management, procurement, or sales support, preferably within an IT MSP or technology company.

Strong knowledge of IT products, services, and vendors.

Proficiency in CRM systems, ERP tools, and procurement platforms.

Excellent organizational and multitasking skills.

Strong communication and negotiation abilities.

Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other business tools.

Ability to work independently and as part of a team in a fast-paced environment.

Preferred skills

Experience within similar role

Knowledge of Facilities & Health & Safety Regulations

Knowledge of ConnectWise

Experience with IT procurement portals and distributor platforms (e.g., Ingram Micro, Tech Data, Synnex).

Familiarity with ITIL practices and MSP operations.

Understanding of sales and contract management processes.

Training on internal and external systems will be provided.

ERGOS is ISO9001, 14001 & 27001 registered

All employees will be required to complete a customer NDA, Confidentiality and Privacy Agreement, and GDPR acknowledgement before their start date.

All employees will be subject to a Verifile referencing process which will include a full DBS & 5-year employment/education check. Any offer of employment will remain conditional until satisfactory referencing is complete.

Job Type: Full-time

Pay: 30,000.00-34,000.00 per year

Schedule:

Monday to Friday
Ability to commute/relocate:

Crawley RH10: reliably commute or plan to relocate before starting work (required)
Work Location: In person