Job Description

About Tamar Security

Tamar Security is a trusted, long-established provider of fire and security solutions across the Southwest. Now in our 40th Year, accredited to NSI Gold and BAFE standards and operating an ISO 9001 Quality Management System. We deliver high-quality design, installation, and maintenance of intruder alarms, CCTV, access control, and fire protection systems to both residential and commercial clients.

With a commitment to professionalism, compliance, and customer service, we are looking for an experienced and proactive Office Manager to support the ongoing growth and daily operations of our business.

Role Overview

As Office Manager, you will play a pivotal role in ensuring the efficient day-to-day running of the Tamar Security office. You will oversee administrative processes, support the team, maintain compliance with industry regulations, and help ensure the delivery of outstanding service to our clients.

You will also be responsible for implementing and monitoring our Quality Management System (QMS), managing personnel administration, conducting staff appraisals, and acting as a key point of contact for customer queries, quotations, and office-based problem-solving.

Key Responsibilities

Office & Staff Management

Oversee the day-to-day operations of the office to ensure smooth, efficient, and compliant processes Supervise and support admin staff, assisting with workload and resolving complex queries Conduct annual appraisals for office-based staff and submit detailed reports to the Managing Director Ensure staff adhere to company policies and procedures

HR & Recruitment Support

Carry out new staff inductions in line with Tamar Security policy Verify ID documents and right-to-work status before submitting applications to NSSA for security screening Maintain accurate, GDPR-compliant personnel records Coordinate staff training and ensure all certifications are current

Customer Service & Communication

Assist admin staff in resolving customer issues or service concerns Follow up on customer enquiries not immediately resolved Handle escalated contract queries and negotiate resolutions to customer complaints and invoice disputes Oversee the preparation and dispatch of customer quotations and formal correspondence Ensure all quotations use the correct pricing structure and comply with internal and industry standards

Quality & Compliance

Implement and monitor Tamar Security's Quality Management System (QMS) Conduct internal audits and maintain compliance with NSI and BAFE standards Review and update policies and procedures as required Promote a culture of continuous improvement across the business Liaise with police and alarm receiving centre. Review police force policy and update police force audits as and when required. Keep records of individual police force contact details and requirements. Keep records of systems on and off response and advise customers of warning letters and withdrawal of police response.

Finance & Reporting

Support the finance team with invoicing, purchase orders, and credit control tasks

Health & Safety

Ensure all risk assessments, H&S records, and employee training are up to date and compliant Work with management to uphold safe working practices in line with legal and industry requirements

About You

Skills & Experience:

Proven experience in an Office Manager or Senior Administrator role, preferrably within the fire and security sector, or a similar service industry Experience in QMS implementation and compliance Strong written and verbal communication skills Excellent organisational and time management abilities Confident in handling sensitive customer and staff issues professionally Proficiency in Microsoft Office and CRM/administration software Attention to detail and a proactive approach to problem-solving

Why Work for Tamar Security?

Accredited Excellence:

Join a company with NSI Gold and BAFE accreditation

Supportive Culture:

Be part of a professional, friendly, and experienced team

Established company:

Trading for over 40 years

Competitive Salary:

Reflective of your experience and contribution

Benefits Package:

including health insurance, pension, 33 days annual leave plus one additional day on your Birthday

Call-To-Action

If you are ready to take on this exciting challenge and make a difference in our team, we invite you to apply today! Your next career adventure awaits at Tamar Security Ltd.

Job Types: Full-time, Permanent

Pay: 30,000.00-36,000.00 per year

Benefits:

Company pension Free parking Private dental insurance Private medical insurance
Work Location: In person