Job Description

Office Manager - Fleet Services

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Vacancy Reference Number
19584


Number of Vacancies
2
(B) OCU
Operational Support Services
Location
Wapping/Belverdere
Band
Band D
Part/Full Time
Full Time
Hours per Week
36 hours per week
Type of Contract
Permanent
Job Advert

Job Title:

Office Manager - Fleet Services

Salary:

The starting salary is 38,926, which includes allowances totalling 2,928.


The salary is broken down as 35,998 basic salary, which will increase annually until you reach the top of the scale 38,523. Plus, a location allowance of 1,928 and a non-pensionable allowance of 1,000.

Location

Wapping/Belvedere

About Fleet Services

The police vehicle fleet is an important physical asset. It enables officers and staff to do their job, carries key equipment required, and provides safe transportation for the public / prisoners.


The role of Fleet Services is to keep the Met mobile, ensuring we can detect, respond to, and prevent crime whilst building public trust and confidence. Fleet Services are committed to leading with innovation, responsibility and environmental consciousness, striving for a fleet that is safer, smarter and cleaner, with a focused approach as follows:


1 - We will manage responsibly to deliver an excellent service and achieve value for money


2 - We will deliver strategies to manage the fleet efficiently and effectively


3 - We will deliver a fit-for-purpose, flexible and available fleet


The complex needs of modern policing requires a wide range of vehicle types. We operate a fleet of over 5,200 assets on the road and river, as well as over 1,000 pedal cycles. London is the most complex and diverse city in the UK, and our fleet is reflective of that. We currently have over 220 different types of vehicles supporting all operational commands including armed response vehicles, HGVs, patrol cars, motorbikes and pedal cycles.


Customers can be broadly grouped into three strategic pillars - Frontline Policing, Met Ops & Performance, and Counter Terrorism / Specialist Operations. Collectively this covers pan London requirements as well as national CT responsibilities.


The overall fleet requirements and volumes are owned and governed by operational leaders at the Strategic Fleet Board. Operational teams are accountable for the volume of fleet required to undertake their roles, and Fleet Services support and enable effective decision making through provision of information and technical / industry knowledge.

Key responsibilities

Individuals will be undertaking the role at different workshop sites. The responsibilities will differ slightly depending on the site but generally cover the following:

Team Management - manage a team on site, which could consist of Office Support staff, Garage Hands / Valets and other team members, ensuring that they are clear on their roles and working to a high standard. Provide guidance and advice so that they can perform the role to the best of their ability. Support the wider team to ensure that leave, training and sickness is managed appropriately. Where required, collate overtime information, gain approval and send for processing Reception / Office management - Manage the daily operation of the main reception or office on site, conversing with other team members and customers both in person and by telephone, providing excellent customer service at all times. Manage the administration in the workshop, including control of all files and ensuring that these are reviewed at least annually. Booking in / out - booking in and out of vehicles / vessels that are on site. Data / Information - Preparation for vehicles coming into site (reviewing Tranman / service records). Manage a large database of fleet records. Where required, use the system to create job cards for the engineers / technicians to use. Updating maintenance records and vehicle logbooks during completion of jobs on site. Produce reports to confirm any unproductive time, lost hours etc. Notifications to customers - Creation of and sending notifications to customers where required, using data and information from the system and from colleagues on sites. Ensure these are quality assured prior to submission. Requisitions and Invoices - support the overall operation with review of requisitions / invoices, and making sure these get to the appropriate team for processing. Stores / Parts team - where required, provide support for the Stores / Parts teams, for instance raising requisitions / Purchase Orders, ordering parts for the workshops, receiving all deliveries and goods receipting. Performance management - undertake performance management processes for staff managed, including monthly meetings, quarterly performance reviews, and completion of all MPS system requirements Workshop equipment - responsible for calibration of workshop diagnostic equipment and all other certificated plant, as well as hazard waster returns. Ensure calibration inspections are carried out every 6 to 12 months. File certificates appropriately. Bring any failures to management attention. Relay back issues to those who need to know. Site support - Ensuring the safe storage of all vehicles on site following the laid out security procedures at all times. Support any inspections required on site e.g. inspecting lifts. Liaise with contractors on site to fix any issues. Support building maintenance and working closely with PSD and their contractors to resolve any site issues. Hold regularly meetings with PSD to discuss site performance. Vessel coding - Manage the coding of various vessels. Contacting the surveyor when annual coding inspections are due, ensure that all certificates are up to date in the file. Diarise when vessels are due annual gas, fire and electrical inspections. Arrange for any faults to be rectified (Marine only) Service / Maintenance - review service / maintenance requirements for vessels, ensure that any boats out of service are updated to do not use status. On a daily basis, receiver running hours from the waterside manager. Input the hours into a spreadsheet and inform local management of when service is due (Marine only)

How to apply

To begin your career at the Met, please click the "apply now" button below. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and/or Personal Statement.

Completed applications must be submitted by 23:55 on 17th September 2025.

Once received, your application will be reviewed against eligibility criteria, following this, your application will be reviewed by the hiring manager. The application review for this vacancy will commence 1 to 2 weeks after the closing date.


Following application review, successful candidates will be invited to interview. Interview dates will commence 1 to 2 weeks after hiring manager review.

www.metpolicecareers.co.uk

Essential For The Role
Essential For The Role, e.g. qualifications, licenses, languages, training

Knowledge and Skills

Fleet Services - Understands how fleet services work Maintenance and Repair - General knowledge of vehicle maintenance and repair desirable Health & Safety - General knowledge of health and safety laws / regulations IT skills - Able to use all standard Office applications well and produce documentation of a high quality. Ability to set up and use various complex spreadsheets to ensure smooth running of the operation. PSOP / SAP - knowledge of how to use the MPS applications for raising requisitions, goods receipting invoices Meeting minutes - able to produce high quality meeting minutes and actions Prioritise work - Ability to prioritise and work flexibly to meet the shifting demands of the user base and provide support to the workshop in case of planned or unexpected surges Accountability - Drives to achieve in all aspects of work and demonstrates resilience, accountability and determination to manage difficult situations Communication - Effective communication and interpersonal skills, with the ability to engage with staff and officers at all levels. Confident in dealing with other people face-to-face. Problem solving - Work well equally alone or as part of a team with a methodical and thorough approach to problem solving Equal opportunities - knowledge and clear understanding of the MPS equal opportunities policy. Promote and respect race and diversity, treating everyone with respect Marine / Engineering - knowledge of the marine and engineering industry to communicate well with colleagues and clients. Understanding of all the up to date certification that a coded vessel has to have. Knowledge of parts and equipment required for various vessel types. Knowledge of Maritime and Coastguard Agency (MCA) current vessel certification, and an understanding of the Police Boat Codes 2 (PBC2) would also be beneficial when dealing with vessel safety equipment and certification (Marine only).

Experience

Certifications / Apprenticeship - Diploma Level 3 in Professional PA and Administrative Skills from the Institute of Administrative Management (IAM) or a similar qualification.




Required Languages
English
Reports To
Operations Manager, Fleet Services
Additional Information
CVF Staff Final v2.pdf - 971KB Opens in a new window

Disability Confident Statement

The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.



As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.



The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.




Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.



Read our full disability confidence statement.