Job Description

Title:

Airtech Office Manager - Scheduling, Quotations, Customer Service

Direct reports:

6

Location:

Crawley (RH10 9YX)

Reporting to:

Airtech Contracting Manager

Working hours

- Monday to Friday 8:45am to 4.55pm

Salary:

Salary dependent on experience + Quarterly performance bonus

Airtech

manufacture a full range of

domestic mechanical ventilation systems

specifically designed for the

Social Housing and Local Authority market.

We install bathroom and kitchen fans, provide mould treatment/ eradication, and Radon testing.

As an Office Manager your responsibilities will include:

Lead and oversee our team of employed administrators and schedulers to ensure they operate to Airtech operational standards in:
o Customer / Multi- Stakeholder Management and Communication

o Remote Field Engineer/Surveyor Diary/Logistics Management

o Productivity

o Complaints Handling

o Coordination of stock and asset management

Offer sound product, process and service expertise to all stakeholders Drive, measure, and report performance against our SLAs Assign and monitor administrative tasks and responsibilities within your team Evaluate and manage staff performance Recruit and select office staff Coach, mentor and develop the office team Ensure filing systems and customer databases are maintained and current Design, implement and oversee adherence to office policies and procedures Monitor and review internal processes Prepare operational reports and schedules to ensure efficiency

To be successful in this role you will need:

3-5 years management experience in similar role and service led environment Ability to coach and develop your team Ability to identify hotspots and deliver a flexible and agile approach to ensuring that company priorities get the resources and attention they require Strong Case handling principles and demonstrable skills Ability to deliver presentations with clarity and confidence to multiple stakeholders Adept at using CRMs & adapting to new software/platforms Outstanding organisational skills - you will be managing many moving parts and will play a vital role in the planning and delivery of our order book and delegating tasks Excellent communication skills - verbal and written

Desirable

Demonstrable experience bringing teams together and adapting methods to a varied audience Good geographic knowledge of the UK Experience within the Social Housing domain/sector

Role profile:

You will be working with government organisations, social housing tenants, and field-based engineers.

The successful candidate will have responsibility for mentoring, and retaining administrators and schedulers who love working in a highly energetic office, balancing problem-solving with the importance of making our customers feel valued at every stage of their journey.

You will promote our friendly and helpful values, ensuring we provide the best speed and standards of service in a healthy and happy work environment.

As part of your role, you will also be expected to identify areas for improvement to build and sustain best practice and standards of customer service, which impacts our revenue.

What we can offer you:

Competitive salary depending on experience Quarterly bonus depending on team performance Annual leave - 25 days plus bank holidays Pension - auto-enrolment into Company Scheme Employee Assistance Programme Employee Referral Scheme - receive up to 500 Quarterly Volution Values Award - 100 if nominated

You can learn more about us here;

https://www.airtechsolutions.co.uk/

Equal opportunities:

All current employees and potential employees are provided equal employment opportunities by Volution Group Plc

Job Types: Full-time, Permanent

Benefits:

Company pension Free flu jabs Health & wellbeing programme On-site parking Referral programme
Ability to commute/relocate:

Crawley: reliably commute or plan to relocate before starting work (required)
Application question(s):

Salary requirements and any notice period Do you require visa sponsorship currently, or in the future? Yes / No. Do you have experience of working within local authorities, and field based engineers/ electricians, or similar? Have you led a scheduling/ administration team ensuring service delivery?
Work Location: In person