Job Description

Job Title:

Office Manager & Executive Assistant

Company:

LC International Ltd

Location:

Hoo, Rochester, ME3 9ND

Working Hours:

Monday to Friday - 40 hours per week

Salary:

40,000 per annum

About LC International Ltd

LC International Ltd is a multifaceted business specialising in welding, mechanical engineering, and mobile plant sales. We pride ourselves on high standards, efficiency, and a solution-led approach in all areas of the company.

We are seeking a highly organised, proactive, and commercially aware Office Manager & Executive Assistant who will operate as a direct extension of the Company Directors, supporting both operational and strategic functions across the business.

Role Summary

This role is integral to the day-to-day running of LC International Ltd. The successful candidate will be responsible for ensuring smooth office operations, providing executive support to the Directors, and actively managing administrative, HR, and operational processes. They will set and enforce high standards across all departments and play a pivotal role in maintaining strong internal communication and service levels.

This role will include daily walkarounds, team check-ins (both office-based and mobile staff), identifying and resolving issues efficiently, and overseeing office staff to drive performance.

Additionally, this person will be the direct line manager to the Operations Assistant and expected to support the Directors by alleviating daily pressures so they can focus on strategic growth and securing new opportunities.

Key Responsibilities

Executive Assistance

Act as a trusted extension of the Company Directors. Manage diaries, prioritise tasks, prepare documents and correspondence. Support Directors with strategic planning, meetings, and business development initiatives. Ensure Directors are updated on key operational matters and deadlines.

Office & Team Management

Conduct daily yard walkarounds and on-site check-ins. Ensure all teams (office, workshop, haulage, sales, and mobile staff) are engaged and working efficiently. Proactively resolve operational or personnel issues. Lead by example in maintaining high administration and service delivery standards.

HR Support

Assist with HR requirements including:
o LION Meetings, Sales & Marketing meetings.

o Appraisals, performance reviews, letters, investigations.o Grievances, disciplinary procedures, and dismissals.

o Timesheet tracking and attendance monitoring.

o Preparation of reports, documentation, and compliance related to HR.

Support company culture and promote high standards of motivation and communication.

Sales & After-Sales Administration

Ensure high standards across all sales and after-sales administrative processes. Monitor accuracy of documentation, following through to resolution. Enforce consistent quality of customer service and documentation across departments.

Operational Support

Support the planning and coordination of workshop, haulage, and service operations. Oversee and assist with work order tracking, job cards, schedules, and service logs. Support stock control for consumables, parts, and tools. Communicate with internal teams to ensure efficiency and timely task completion.

Customer & After-Sales Service

Coordinate after-sales support and service engineer assignments. Maintain customer records and follow up to ensure satisfaction. Assist with warranty claims and parts returns processing.

Administrative Duties

Generate and maintain purchase orders, delivery notes, invoices, and logistics paperwork. Record and track plant sales, transport coordination, and service history. Support compliance administration including H&S, LOLER certification, and fleet logs.

Logistics & Haulage Coordination

Schedule collections and deliveries with drivers and subcontractors. Ensure customer requirements and access needs are clearly communicated.

Cross-Departmental Communication

Promote collaboration across sales, service, workshop, and operations. Provide regular updates on plant availability, job status, and scheduling progress.

Key Skills & Experience

Proven experience in office management, operations coordination, or executive support. Strong HR administration experience, ideally in a technical or construction-related industry. Excellent organisational and multitasking skills. Strong leadership and team coordination abilities. Excellent interpersonal, communication, and problem-solving skills. High attention to detail and ability to enforce standards and drive improvements. Ability to work under pressure and adapt to changing priorities. Confident in handling sensitive information with discretion. Strong IT literacy (Microsoft Office Suite essential; job management systems preferred).

Personal Attributes

Professional, direct, and dependable. Commercially aware with a solutions-driven mindset. A confident communicator who can engage with staff at all levels. Highly self-motivated and proactive with a "hands-on" attitude. Strong leadership presence with the ability to maintain standards and drive performance.

Benefits

40,000 annual salary Full-time, permanent position Opportunity to work closely with senior leadership and contribute to business growth Progression opportunities within a growing business

How to Apply

Please send your CV along with a brief cover letter explaining why you are the ideal candidate for this role to ellie@langhamcontracting.co.uk.

LC International is an equal opportunities employer.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Employee discount Free parking Health & wellbeing programme On-site parking
Work Location: In person