Job Description

Office & Operations Manager

Leeds

Salary DOE

We are seeking a highly capable and professional Office & Operations Manager to oversee the smooth running of our legal practice. This pivotal role blends office management, facilities oversight, and operational improvement with a strong focus on client service and internal stakeholder engagement.

The successful candidate will have experience working in a legal or professional services environment, ideally with a background in team leadership, process improvement, and client-facing activities.

Key Responsibilities:

Office Management:

Ensure the efficient and professional day-to-day running of the legal office, including managing administrative systems, office supplies, document management processes, and support services.

Team Leadership:

Lead and support a small team of administrative staff or legal assistants, providing clear direction, support, and performance management.

Client Journey Management:

Oversee aspects of the client journey, ensuring a seamless, professional, and courteous experience from initial contact through to matter completion.

Facilities & Compliance Management:

Manage office facilities, liaise with landlords and vendors, ensure health and safety compliance, and maintain a safe and welcoming environment for staff and clients.

Internal Stakeholder Engagement:

Collaborate with partners, fee earners, and other internal teams to identify operational needs and implement solutions that support firm-wide objectives.

Project Management & Business Improvement:

Identify and deliver operational improvement initiatives, streamline workflows, implement new systems or processes, and contribute to broader firm development projects.

Skills & Experience:

Proven experience in office/operations management, ideally within a legal or professional services environment Experience managing or supervising a small team Strong communication skills with the ability to liaise effectively with both clients and internal stakeholders Excellent organisational and multitasking abilities Experience in facilities coordination and vendor management Strong project management skills with a continuous improvement mindset Proficient with legal practice management systems and office software
Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Work Location: In person