Job Description

Job Advert

Chestertons Estate Agency

Office / Senior Coordinator - Lettings

Location:

Knightsbridge

Hours:

Office based Monday to Friday 8:30 am - 6:00 pm

Salary:

26,500 - 28,000 DOE + commission

Overview of Key Duties:

This role provides essential administrative and operational support to the Lettings team at Chestertons, ensuring smooth day-to-day function and high-quality client service. Key responsibilities include:

Document Management

Organise, prepare, and maintain all documentation related to property lettings and sales, ensuring accuracy and compliance with company standards. Manage property listing documents, pre-offer paperwork, and tenancy-related files, ensuring they are correctly formatted, up to date, and stored in the appropriate systems. Support the team by tracking document completion and ensuring all required records are available for internal and external stakeholders.

Data Entry & Database Management

Input and update detailed property information, landlord and tenant records, and transactional data across internal CRM and property management systems. Perform routine data audits to ensure information is accurate, consistent, and compliant with regulatory requirements. Assist in generating reports and pulling data to support team performance and operational needs.

Scheduling & Coordination

Coordinate and schedule client appointments, property viewings, valuations, and team meetings in line with staff availability and business priorities. Manage the office calendar proactively, ensuring minimal scheduling conflicts and smooth coordination between negotiators, clients, and third-party suppliers. Provide timely updates to team members about changes, cancellations, or new bookings.

Correspondence & Communication

Act as a first point of contact for incoming queries by phone, email, and mail, ensuring communications are handled professionally and escalated when required. Draft and send correspondence on behalf of the lettings team, maintaining a high standard of clarity and client care. Support client engagement by ensuring all follow-ups are completed promptly and records are updated accordingly.

Anti-Money Laundering (AML) Support

Assist with AML compliance checks, including collecting and verifying client identification and supporting documentation. Ensure all AML records are correctly filed and tracked, escalating any issues or discrepancies to management. Support adherence to regulatory requirements by following established AML processes and contributing to audit-ready documentation.

File Progression Support

Assist in preparing files for the progression stage once offers are agreed, ensuring all relevant documentation and information is complete. Liaise with negotiators, clients, and other departments to gather any outstanding details needed before formal progression. Help maintain an organised workflow to support a seamless transition from offer to completion or tenancy start.

About The Company

Chestertons:

Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions:

Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference:

Benefits:

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.



We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.