Job Description

About the Role

We're looking for a highly organised, proactive Office & Workflow Coordinator to support a busy transport and logistics operation. This is a part-time, flexible position suited to someone who enjoys structure, communication, and ensuring smooth day-to-day operations.

You'll help manage bookings, coordinate drivers, maintain CRM systems, and assist with recruitment and client relations -- ensuring the business runs efficiently from day to day.

Key Responsibilities

1. Workflow & Operations Coordination

Organise daily workflow, priorities, and meetings

Track progress and follow up on key operational tasks

Support management with task planning and execution

2. CRM & Systems Management

Build, update, and maintain the company CRM system

Input bookings, client information, and job details accurately

Ensure system entries reflect current status and deadlines

3. Driver & Logistics Coordination

Conduct morning check-ins with delivery drivers (DSPs)

Set performance targets for new drivers and monitor results

Liaise with depots for driver registrations and van assignments

Confirm vans are ready, insured, and properly allocated

4. Client Relations & Sales Support

Respond to client inquiries via email, phone, and WhatsApp

Support the sales team with quotes, follow-ups, and bookings

Track leads and update CRM with notes and communication logs

5. Recruitment & Onboarding Support

Advertise new driver vacancies and manage job postings

Collect and organise driver documentation (licenses, insurance, etc.)

Assist in screening and onboarding new drivers

6. Problem-Solving & Support

Act as first point of contact for drivers or clients when issues arise

Troubleshoot operational problems to keep things running smoothly

Escalate issues to management when necessary

Requirements

Excellent organisational and multitasking skills

Confident communicating with drivers, clients, and management

Strong initiative -- comfortable working independently

Reliable, detail-oriented, and proactive

Flexible working schedule (part-time, remote and/or in-office)

Experience in transport, logistics, or admin support (preferred)

Qualifications

Previous office experience is essential; administrative experience is highly desirable. Proficient computer skills with a strong command of Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications. Exceptional organisational skills with the ability to prioritise tasks effectively. Strong typing skills with attention to detail for accurate data entry. Excellent phone etiquette and interpersonal skills to communicate effectively with colleagues and clients. Previous clerical experience is beneficial to support various administrative functions. If you are an enthusiastic individual looking to contribute positively to our office environment while developing your skills further, we encourage you to apply for the Office Coordinator position today!
Job Type: Part-time

Pay: 15.00 per hour

Expected hours: 25 per week

Benefits:

Flexitime Work from home
Work Location: Remote