Job Description

Cardiff

About Admiral Law


Admiral Law is a growing business; we are a legal practice run by a team of experts who specialise in personal injury claims. The customer is always at the heart of everything we do, and we aim to be exceptional in the service we deliver.


Admiral Law operates as a standalone entity within Admiral Group and operates as a team with appropriate specialists but with the added support and benefits of being part of the wider business.


We're looking for people who are keen to learn, excited about getting stuck in and are ready for a challenge to help us to achieve our aim of creating an excellent service for our customers.


The Role


Our Litigation department focuses on providing a high standard of care to our clients, ensuring the case is managed throughout the litigation process to settlement.


The role will involve managing a team of case handlers who are handling OIC claims which have been litigated.


We are looking for an organised, enthusiastic, and talented individual to take on the role of Team Manager in our Litigation department.


This is a great opportunity for someone who is looking for exposure to a management position within our firm.


Responsibilities


Motivating a team of case handlers daily, instilling the Admiral Law Culture in your team Giving technical guidance on claims within your team, including being able to provide technical support on litigated matters Performance managing individuals, coaching, and developing them to be able to excel in their roles. You will be responsible for ensuring that we are providing excellent service to our clients, whilst maintaining a clear audit trail of your work and feedback given Listening to calls with your team on a one-on-one basis and in a group monthly Ensuring the team's work is in line with our company SLAs and KPIs You will be expected to speak to our clients and at times, deal with and resolve complaints made by them Running workshops and training sessions for your team to ensure that they continue to develop technically Always ensuring that we act within our regulatory framework, with the best interests of our clients at heart

About You


We are looking for someone who is organised, who has knowledge of the litigation process, particularly with OIC claims, has a desire to get the best out of the people they manage. It goes without saying that you have excellent verbal and written communication skills, not to mention an unwavering commitment to delivering outstanding client care. Previous experience handling litigated claims is essential to this role. * Previous experience managing a team is essential to this role.