Job Description

Description

Job Title:

Part Time On Board Cleaner

Location:

Based at Liverpool Central

Salary:

Paid Pro Rata 14,893 based on full time equivalent

Contract Type:

Part Time - Permanent

Hours:

19 Hours (work 20 with 2 x half hour meal breaks) Saturday and Sunday 12.30 - 22.30 hours


An exciting opportunity has arisen to join the Train Presentation Team based at Liverpool Central Station as a permanent Part-Time On-Board Cleaner.



Duties will include working at key stations throughout the network and being responsible for delivering the highest quality standards of train presentation. This includes removal of litter from the train, removing biohazards during passenger service and wiping down interior surfaces. In addition to these duties you will be responsible for safety and reducing the risk on board the train.



As an On-Board Cleaner, you on are on the front line and will have face to face interaction with customers at all times and are responsible for delivering high standards of customer service. Therefore, we are looking for a person with the following characteristics.



You are a real people person with high standards of customer service. You will have the ability to work unsupervised. You are a team player. Ability to prioritise tasks and organise your work accordingly. You have a flexible approach and a 'can do' attitude. You will have attention to detail. You will have moderate IT skills. You will have COSHH awareness.

Your Day-to-Day

Ensuring all appropriate PPE is worn and in good condition including, but not exclusive, to safety footwear, gloves, bio hazard equipment. Check you have all relevant equipment at the beginning of shift e.g. mobile phone, cleaning products, and refuse sacks. Ensure bio-hazards are dealt with in accordance to CEM5/WI01. Report all accidents and incidents in line with the appropriate company policy and procedure e.g. eyewitness, Company Safety Manual 4.1 Litter picking on train and station platforms where deployed. Damp wiping in train surfaces. Record all cleaning activities electronically in accordance with the mobile reporting app instructions. Ensure all cleaning products or waste is used, stored and disposed of in line with the COSHH safety data sheet. Assist Train Crew and Station staff in dealing with emergency situations Assist with on train and station evacuation when required.

What You'll Bring to Merseyrail

Ability to communicate verbally, electronically and in writing effectively. Ability to communicate with customers in a professional and friendly manner. Ability to work alone and as part of a team. Understanding of COSHH. Ability to manage conflict and deal with difficult situations. Good standard of education in English language and Mathematics.

Why choose Merseyrail

Our people are at the heart of our success. We rely on every employee to help deliver the best possible experience for our customers, and that's why we believe in recognizing and rewarding great work. When you join Merseyrail, you'll have access to an extensive and competitive range of benefits designed to support you both professionally and personally.

The Benefits of Being Onboard

Final salary pension scheme

Free staff travel on our network

- unlimited free travel on Transport UK train operators and Northern

Discounted national rail travel

- 75% discount on other train services across the UK, expanding to Europe after one year of service

Family rail travel

- your partner and dependents can also benefit from rail travel passes

Health Shield membership

- access discounted health and holistic care services

Access to GP Anytime

- speak face-to-face with a qualified GP, whenever you need to

Hapi benefits portal

- enjoy savings on shopping, lifestyle and holidays

Wedding celebrations

- take an extra day off if you get married on a working day

Employee achievement and long service awards

Involvement in major city events

- play a key role in keeping our city moving during major events, working together as one team

What You Need to Know

Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed or given additional time to complete in these circumstances.

Diversity Drives Us

As an equal opportunities employer, Merseyrail particularly welcomes applications from Black, Asian, Minority, Ethnic (BAME) backgrounds as they are currently underrepresented. All appointments will be made on merit of skill and experience relative to the role.

Using AI? Be Authentically You

We understand some applicants may use AI tools to help refine their applications, and that's fine. However, we're most interested in your experience, in your words. Answers that feel overly generic or lack personal insight may be discounted, so please make sure your responses reflect you.

About Merseyrail

Merseyrail stands out as one of the most punctual and reliable rail networks in the UK. Over the last 15 years, we consistently achieve customer satisfaction scores above 90%, winning multiple national awards for our exceptional customer service and punctuality! With around 1,200 employees, we recognise that our team members play a vital role in our ongoing success. We're committed to investing in the development of our people and fostering inclusive practices that empower everyone at Merseyrail to reach their full potential.

As a self-contained network, we proudly offer the most affordable fares in the country. We operate over 600 regular services daily to 69 stations throughout the Liverpool City Region, with our four underground stations running trains every few minutes. On average, more than 90,000 passengers travel with us weekdays, and Liverpool Central station ranks among the busiest stations outside of London.

We've modernised significantly in recent years, with our new state-of-the-art trains now on the network. These brand-new electric and environmentally friendly trains, designed specifically for the Merseyrail network, feature pioneering sliding step technology, making us one of the most accessible networks in the UK. We've also refurbished many of our city centre stations, achieving step-free access at two-thirds of Merseyrail stations. We are working closely with the LCRCA to achieve our Metro Mayor's vision of a step-free network by 2030. We're also developing use of online ticketing in the near future, to then be followed by the introduction of barriers requiring just a tap of a contactless bank card.

We are actively engaged in the continuous development of our network. In 2023 we opened Headbolt Lane station, which extends the Kirkby line and benefits many additional passengers in the local area. Additionally, plans are underway for a new station, Liverpool Baltic Station, located just south of Liverpool City Centre. This station will serve the Baltic Quarter, the city's fastest-growing area, which is recognised as one of the UK's coolest neighbourhoods.