Job Description

Job Title

: On Call (Out of Hours)

Reports to

: Team Manager

Service Area

: Brightsky Youth Services

Rate of Pay:

35.00 per shift plus 70.00 per outing plus, 13.50 per hour for emergency stays. ,

Location

: Birmingham and Coventry

Working Patton shift

: 4 days per week, 5:30pm - 8:00am, plus weekend day, night cove (rota based) and public holidays day and night.

Place of Work:

Home?based, with travel required when necessary.

Purpose of Role

: To provide responsive, out?of?hours support to young people aged 16-21 in Brightsky supported accommodation. The on?call staff member ensures safety, well being, and timely resolution of issues during evenings, nights, weekends, and early mornings when the designated support worker is not on duty. Duties include responding to calls, assessing situations, and taking appropriate action, whether offering guidance remotely or attending the location in person. The role also covers emergencies such as hospital admissions, police involvement, or other urgent incidents, ensuring young people always receive immediate support and safeguarding.

Key Responsibilities

1-On?Call Coverage: Be available to respond to calls from young people across Birmingham and Coventry properties during designated shifts.

2- Assessment & Response: Assess situations promptly, provide advice or reassurance, and attend the location if required.

3- Safeguarding: Prioritise the safety and wellbeing of young people, always following Brightsky safeguarding policies and procedures.

4- Problem?Solving: Support young people with practical or emotional issues, helping them de?escalate challenges and access appropriate resources.

5- Record Keeping & Reporting: Maintain accurate records of calls, visits, and incidents. Alert the appropriate person (e.g. Emergency Duty Team (EDT), social worker, Brightsky DSL and management, health professional, police) of any concerns.

6- Collaboration: Work supportively with colleagues, support workers, and Outreach support workers, team leaders, relatives of young persons, and other professionals to promote the wellbeing of young people. Communicate with daytime staff and managers to ensure continuity of support.

7- Team Contribution: Make a positive contribution by working constructively within the team; attend regular meetings, briefings, and supervisions as required.

8- Training & Development: Attend training courses relevant to the role and take responsibility for ongoing personal development. Participate in competency?based appraisals.

9- Flexibility: Work as part of a rota system, covering evenings, weekends, nights, and public holidays. Be able to work in other appropriate locations as needed.

10- Health & Safety: Adhere to risk assessments and health and safety requirements, maintaining appropriate standards of cleanliness and hygiene.

11- Other Duties Undertake additional tasks as required to support the smooth running of Brightsky Youth Services.

Person Specification- Essential Skills & Qualities

- Experience working with young people (16-21), ideally in supported accommodation or social care.

- Strong safeguarding knowledge and ability to respond to emergencies calmly.

- Excellent communication and listening skills.

- Ability to assess situations quickly and make sound decisions align with BrightSky policy and procedures.

- Flexibility to travel across Birmingham and Coventry when required during the working hours.

- Reliability and commitment to rota responsibilities.

- Cover colleagues during annual leave or illness or emergency situations.

Role required to:

-

Must have UK driver Licence and own car.

- Must travel during day or night for

Desirable

- Knowledge of social services and previous experience with young people age 16-21.

- Previous on?call or crisis response experience.

Benefits:

1- Mileages and parking would pay if any outing emergency happened during working hours:

0.45pence

plus parking for your personal car for work hours only. (admin will pay you cash weekly after approving by team manager, must provide receipt for fuel and parking).

2- Wear and Tear Allowance: 30 per week for vehicle wear and tear if you use your personal car for work hours. (Monthly get paid with your salary into your bank account).

3- Work mobile phone and sim card.

Personnel Specification

Area Description

Knowledge: An understanding of Equal Opportunities and how this might be put into practice.

An understanding of issues and behaviours relating to young people who are looked after/formerly looked after.

Knowledge of the principles and practice of promoting independence.

Skills and Abilities:

Ability to communicate and liaise with the people who access our services, relatives and professionals on a day-to-day basis.

Ability to liaise closely with colleagues to ensure the support needs of young people are met in a timely and considered manner.

Ability to work as part of a team.

Always treat the person with dignity and respect and involving them in the decision making about their support.

Able to promote young peoples' rights.

Able to encourage and support young people to do things for themselves in order to promote their independence and empowerment.

Able to support individuals when they are anxious or distressed.

Able to appropriately support young people who may sometimes display behaviour that is viewed as challenging and/or confrontational.

Able to demonstrate effective interpersonal relations, e.g. integrity, trust, diplomacy, negotiation skills and contributing to helping others.

Able to receive and record accurate information pertaining to the young people we support.

Able to identify and respond to the changing needs of young people and communicate this or any areas of concern to the appropriate person.

Able to participate in staff meetings; supervisions and annual competency based appraisals.

Able to respond to directions from management and directors in a timely way.

Be physically able to complete frontline care tasks and mentally able to deal with the demands of the job.

Be honest, reliable and trustworthy in promoting the Company and its services in a positive and professional manner.

Ability to reflect upon practice and performance and how this may impact on young people.

Experience: A minimum of 12 months experience as a support worker in a social care setting or equivalent, preferably with young people.

Educational: Verbal and written English skills; basic mathematical skills. QCF Level 3 Diploma in Children's Workforce Development/Health and Social Care (or working towards completion); Care Standards and assessed competence in the work place.

Special Requirements: This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974. A Criminal Record Disclosure will be required prior to appointment. Dress code required - see Employee Handbook.

Job Type: Full-time

Pay: 8,400.00-12,600.00 per year

Benefits:

Bereavement leave Company pension Flexitime On-site parking Sick pay Work from home
Work Location: Hybrid remote in Birmingham B15 1TH