Job Description

Help us to onboard the top talent to give the people we support the 'best lives possible' !
Community Integrated Care is on an exciting journey of transformation and growth and we are looking to recruit an Onboarding and Induction Coordinator to join our experienced and supportive recruitment division.
This is a full-time, permanent post and you will ideally need to based within an hours commute of our Head Office in Widnes as you will need to attend the office at least once a week normally on a Tuesday.
What is The Deal for you?

• Flexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.
• Hybrid Working! Do you like to work from home? Or do you prefer being in an office? With this role you have the option of working from home or from our head office in Widnes or a blend between the two.
• Benefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Development: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!
• Dare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.

Who you'll be supporting & more about the role:
As our Onboarding and Induction Coordinator, you will be the driving force behind a warm, efficient, and compliant onboarding experience for new colleagues joining our charity. You'll ensure every new starter feels welcomed, supported, and prepared from offer to induction, while maintaining rigorous standards that meet legal, regulatory, and organisational requirements. This role is pivotal in bridging recruitment and operational delivery, ensuring a seamless transition into service.
Day to day (list not exhaustive see attached job description)
People-Centred Onboarding

• Act as the primary contact for new starters, delivering a warm and engaging welcome.
• Guide candidates through each onboarding stage, ensuring clarity, support, and access to systems and documents.
• Liaise with Service Leaders to ensure timely handover and readiness for each new colleague's start date.

Stakeholder Collaboration

• Provide regular updates to regional teams (Recruitment, People Operations, Operations) on candidate progress.
• Escalate concerns promptly to maintain engagement and minimise delays.
• Prompt leaders to prepare new starter packs (e.g. lanyards, ID badges) for a consistent experience.

Operational Excellence

• Conduct onboarding file audits and quality checks to ensure process integrity.
• Monitor onboarding pipelines, identify trends, and escalate risks to improve regional recruitment KPIs.
• Support TUPE transitions and acquisitions with coordinated onboarding and induction support.

Compliance and Systems

• Manage pre-employment checks including DBS/PVG, Eligibility to Work, and references.
• Use systems such as Eploy, NSL Valid8, Access, RefNow, Ucheck, Disclosure Scotland, and Agresso to maintain accurate candidate records.
• Ensure confidentiality and legal compliance when handling sensitive data.

Your values:
Our ideal Candidate
Qualifications, Skills and Experience

• Background in customer service, recruitment, administration, or call centre environments.
• Experience managing compliance checks and working towards shared team goals.
• Strong IT skills (Microsoft Office and recruitment systems).
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Comfortable engaging with diverse stakeholders via phone and in person.
• Ability to adapt to changing environments and provide professional solutions.
• Passionate about delivering a positive candidate journey.
• Team-oriented, motivated, and eager to learn.
• Confident in managing processes and meeting targets.

Why join us ?
This is more than just a coordination role-it's a chance to shape the first impression of our charity for every new colleague. You'll be part of a supportive team that values excellence, collaboration, and compassion, helping us recruit and welcome the best talent to support the people we serve.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
Interested and want to know a bit more?
To find out more about our charity check out:
We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.

Skills Required