Job Description

Onboarding Consultant (Purchase to Pay)

About triSaaS

We are a fast-growing SaaS company, home to multiple innovative solutions, including our most recent launch, Purchase Warrior - a next-gen platform designed to simplify procurement for hospitality businesses. We currently serve over 5000 locations across the UK, helping industry leaders in hospitality, education, and more reduce costs and boost efficiency. Join us to shape the future of technology that's transforming businesses across multiple sectors.

As a team member, you'll be part of an energetic, customer-focused company that's passionate about solving real-world problems with simple, impactful software.

What We're Looking For

This role is ideal for someone with a background in hospitality who is looking to transition into a Monday-to-Friday office role, or for someone with experience in software implementation - particularly within the hospitality sector. We're looking for someone who is:

Customer-focused

and passionate about delivering outstanding service

Enthusiastic

and enjoys working in a collaborative office environment

Tech-savvy

and eager to learn new systems

Organized

, with a sharp eye for detail

Task-driven

, able to manage deadlines and competing priorities.

What will we provide

A warm, inclusive team

where everyone's input matters

One-on-one support

and mentoring to help you grow

Comprehensive training

on Purchase Warrior

Clear milestones

to track your development and career progression Opportunities to work with

top UK-based hotels and restaurants

, with plans to expand globally.

Key Responsibilities:

Onboarding and training new customers on the Purchase Warrior platform Supporting clients throughout their implementation journey Answering client queries and providing ongoing support Collaborating with project managers and internal teams to deliver projects on time.

Skills and Experience you'll need:

Strong computer skills, particularly with Microsoft Office, and an eagerness to learn new software Ability to work well in a team, with the ability to manage multiple priorities A background in hospitality or software implementation (preferred) Previous experience in customer support or training is highly desirable Experience with Purchase-to-Pay (P2P) software is a plus, but not essential.

Business hours and location

This is an office-based role located at The Gyleworks in Edinburgh's vibrant Gyle business district - a fantastic spot for professionals looking to make an impact. Hours of work are 9am to 5.30pm Monday to Friday with standard holiday allowance and pension

Benefits

Competitive salary up to 25,500 (negotiable based on experience) Company pension Free parking and access to an on-site gym Standard holiday allowance and pension
Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Company pension Free parking On-site gym On-site parking
Experience:

Customer support: 1 year (required) using a purchase to pay solution: 1 year (preferred) System administration: 1 year (preferred)
Work Location: In person