Job Description

We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.


Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Recruitment Coordinator at Civica

As an Onboarding Project Manager, you will play a key role in shaping and delivering an exceptional onboarding experience for new starters in our Engineering and Product departments at Civica. Working closely with the Talent Acquisition and People Operations teams, you will lead projects to improve, standardise, and scale our onboarding processes. You will be responsible for designing and coordinating onboarding programmes that support new employees to settle in, connect with our culture, and succeed in their roles.

What you will do to be successful in this role as Recruitment Coordinator

Responsibilities:

Lead projects to enhance Civica's onboarding experience for new joiners in our Engineering and Product departments, ensuring processes are consistent, scalable, and aligned to business needs Partner with Talent Acquisition and People Operations teams to deliver onboarding activities across regions and functions, taking ownership of the administration and logistics required to onboard whole teams seamlessly. Design and deliver engaging onboarding programmes, including onboarding days, induction sessions, and supporting materials Develop onboarding toolkits, templates, and resources to enable hiring managers and new employees Track onboarding processes and gather feedback to continuously improve the new joiner experience Monitor onboarding data, providing insights and recommendations to senior stakeholders Ensure alignment between onboarding, pre-hire, and post-hire processes to deliver a seamless new joiner experience

Requirements:

Demonstrated experience developing and managing onboarding programmes or similar people-focused initiatives Strong project management skills with the ability to deliver improvements that enhance employee experience Excellent organisational skills, with an ability to manage multiple moving parts across regions and functions High attention to detail with a commitment to process accuracy and consistency Ability to analyse feedback and data to continuously refine onboarding activities Collaborative mindset, working across teams to deliver engaging, effective onboarding experiences Proactive approach to problem-solving and process improvement

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.



We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits

Time Off & Work-Life Balance

? 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!

? Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

? Pension Contributions - 5% employer match to support your future.

? Income Protection - Up to 75% salary cover for long-term illness.

? Life Assurance - 4x salary tax-free lump sum.

? Critical Illness Cover - 25,000 lump sum (extendable to dependents).

Health & Perks

? Private Medical Insurance - Fast access to private healthcare.

? Health Cash Plan - Claim back physio, therapies & more.

? Dental Insurance - Cover for routine & emergency care.

? Affinity Groups - Join employee-led communities.

? Bounty Bonus - Refer a friend & get rewarded.


At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.


We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.


If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Please note, we will be accepting applications until the 21st of July 2025.