Job Description

To provide reception cover and administration support for the Oncology team, maintaining a high quality of service to patients, carers and other visitors. The role will be working in the Oncology Department across 2 sites. You must have excellent communication skills, organisational and customer care skills. You will have the personal qualities to deal confidently and confidentially with our patients and the clinical team as well as working colloboratively with the administration team across the service.
We currently are recruiting for two different posts- one being a full time role, the second role being a part time role working Monday to Weds.
The successful candidate will be an enthusiastic and positive team player. The candidate will need to have experience of working in an administrative settings. Excellent leadership skills and good communication skills are essential.
Main duties of the job

• Greet patients and visitors to the unit in a professional manner and in accordance with CPG and Trust policy.
• Book and cancel follow up appointments including blood test
• Maintain accurate filing systems
• Book and cancel patient transport for future appointments on demand.
• Book and cancel patient interpreters for future appointments where necessary.
• Book and cancel patient diagnostic test appointments.
• Handle all paperwork associated with reception duties including before, during and after clinic
• Any administration tasks as per banding

About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Details
Date posted
17 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
30,546 to 32,207 a year pa inclusive
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
290-SCCS-2029
Job locations
Trustwide
Fulham Palace Road
London
W6 8RF
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviewsplease view the attachment with the job advert.
Person Specification
Education
Essential

• A-Levels or equivalent knowledge or experience

Desirable

• Medical Terminology

Skills/Abilities
Essential

• Organisational skills/ability to learn.
• Competent use of IT systems - Excel, Word, & dbase input

Desirable

• Service sector work (preferably hospital)
• Legible handwriting CDL Cerner

Experience
Essential

• Administrative experience Filing techniques Basic IT literacy, Customer Service

Desirable

• Previous experience in an NHS institution.

Person Specification
Education
Essential

• A-Levels or equivalent knowledge or experience

Desirable

• Medical Terminology

Skills/Abilities
Essential

• Organisational skills/ability to learn.
• Competent use of IT systems - Excel, Word, & dbase input

Desirable

• Service sector work (preferably hospital)
• Legible handwriting CDL Cerner

Experience
Essential

• Administrative experience Filing techniques Basic IT literacy, Customer Service

Desirable

• Previous experience in an NHS institution.

Skills Required