Job Description

Job Title:

One Stop Shop Customer Service Representative

Location:

Glasgow Head Office

Hours of Work:

37.5 hours / week, typically Monday - Friday

Salary:

24,969.00 per annum

Job Purpose:

The role of the One Stop Shop CSR is to effectively procure parts & hire equipment. Also to support field-based engineers to ensure the efficient delivery of facilities services to our customer.

Key Accountabilities:

To represent the company in a professional and competent manner at all times and develop strong working relationships within the City Group and with outside suppliers etc. To arrive at the appropriate time before the start of shift to plan and prepare and lead by example, maintaining a professional appearance To identify and procure parts required by field engineers To identify and procure hire equipment on behalf of field-based engineers ensuring efficient delivery to site. To maintain a productive environment to encourage and improve efficiency. To effectively manage self and in order to prioritise workloads ensuring departmental goals and objectives are met on an individual and team level. To maintain an adequate level of technical / systems knowledge to be able to field enquiries from Field tech's, suppliers, other OSS colleagues and from the wider City Group. To attend training courses as and where necessary and to ensure personal and team job skills keep pace with technical and business developments. To work with the OSS Specialist & OSS Senior to ensure that laid-down standards of quality are always maintained. To action any corrective actions highlighted in performance reviews and 1-1's To visibly demonstrate enthusiasm and positive behaviour To own and display City values, respect and value others and work as one team To comply with any other reasonable requests.

Knowledge, Skills and Abilities:

Strong people management skills. Familiarity with the Suppliers Effective communication skills both written and verbal Ability to motivate self Ability to work under pressure Confident liaising at area and divisional level Experience in developing strong working relationships with colleagues PC literate

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.


The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.


It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.


Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.