Job Description

Online Customer Service Agent-

Must have atleast 3 years + experience answer customer email enquiries. This is not a sales job.

We sell on various online marketplaces such as amazon, wayfair, ebay and process over 2000+ orders per day, experience required

- Dealing with customer queries the majority of which by email, answering atleast 100+ customer emails a day. Most of these emails are enquiries of were their orders

- We can not accept your application unless you have experience

- Wages 13.50- 15 pounds per hour and overtime available

- Contacting courier companies by telephone for order enquiries

- Daily printing despatch/shipping labels

- Processing customer returns

- Job Type: Full-time 7.30 am to 4.30 pm , option for extra hours available

Previous experience and skills:

Must have e-commerce experience*

Experience delivering excellent customer service, in an eCommerce environment

Must have Good IT skills. Excel word outlook

Warehouse experience need

Immediate start available, and please apply with CV. Opportunity to progress.

We are looking for:

Ability to multi-task, prioritise and manage time effectively

An individual with a passion for helping customers

Hard working, efficient, responsible, a fast learner, well organised and punctual

Ability to adapt to work in a fast paced environment

Job Types: Full-time, Permanent Job

Pay: 13.50-15 per hour

Expected hours: 45 - 55 per week

Benefits:

Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking On-site parking
Schedule:

Monday to Friday
Job Types: Full-time, Permanent

Pay: 13.50-15.00 per hour

Expected hours: 40 - 50 per week

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Experience:

Customer Service: 3 years (preferred)
Work Location: In person

Reference ID: customer service agent