Job Description

Summary

The Online Merchandiser plays a pivotal role within the Product team, responsible for
ensuring all product listings are optimised for performance across digital
channels. Acting as the bridge between the Product and Marketing functions,
this position ensures every product is accurately represented, visually
compelling, and search-optimised to achieve maximum reach and conversion.

This role requires a deep understanding of the product portfolio, active collaboration
across departments to gain full product insight, and the ability to translate
that knowledge into compelling online content. The Online Merchandiser will
oversee the creation, optimisation, and maintenance of online listings,
ensuring all product data, imagery, and SEO elements meet brand and commercial
standards.

Through precise coordination, attention to detail, and cross-functional teamwork, the
Online Merchandiser will help drive commercial success by ensuring every online
product experience is engaging, accurate, and competitive within the market.

Key Tasks, Duties and Responsibilities

Product Listing Creation:

Manage the end-to-end process of creating and publishing online product listings.

Ensure all product descriptions, specifications, imagery are accurate and reflect key product benefits.

Utilise AI tools and automation to support the creation and refinement of product descriptions, enhancing speed to market while maintaining tone & quality.

Collaborate with the Product and Marketing teams to brief and review product photography, video, and other creative assets.

Optimisation:

Write and refine product copy to ensure listings are fully optimised for SEO and online discoverability.

Work closely with the Marketing team to regularly review keyword performance, search trends, and analytics to continuously improve product visibility.

Work with the Marketing team to implement best practices for on-page optimisation and conversion rate improvement.

Product Knowledge & Collaboration:

Attend key product meetings and range reviews to develop product knowledge.

Work closely with the Product team to understand key selling points, features, and target sectors.

Cross-Department Coordination:

Liaise with Marketing to align product launches with campaign activity, ensuring timing and messaging consistency.

Coordinate with the Sales & Customer Service teams to ensure product content helps reduce queries and enhance the customer experience.

Performance Monitoring:

Track and report on the performance of listings, identifying opportunities to enhance visibility and conversion.

Propose and implement improvements to product content, layout, or categorisation based on data insights.

Content Quality Assurance:

Maintain consistency and accuracy across all listings, ensuring that product imagery, descriptions, and attributes meet standards.

Conduct regular reviews of the site to ensure product information remains accurate, relevant, and up to date.

Monitor and maintain website filters and categorisation to ensure products are correctly assigned, navigation is intuitive, and customers can easily find what they are looking for.

Flexibility:

Support wider Product team initiatives as required, contributing to the department's continuous improvement and innovation efforts.

Team, Processes and Department Developments

Manage processes meticulously and consistently, always looking for ways to improve.

Develop knowledge of own role while building an understanding of related job functions within the wider team.

Work closely with colleagues across departments to ensure the smooth flow of processes, information and product launches.

Keep the team up to date with the outputs of all relevant processes, ensuring clarity
and alignment.

Communication and Relationship Building

Build strong, collaborative relationships across the Product and Marketing teams.

Ensure clear, proactive communication to maintain alignment between teams during product launches and updates.

Develop effective relationships with external partners and agencies where required.

Communicate effectively at all levels, both written and verbal, with an understanding of when and how to use the appropriate method.

Moreover, the successful Online Merchandiser candidate will...

Have a strong passion for product presentation, process efficiencies, and e-commerce excellence.

Thrive in a fast-paced, deadline-driven environment, adapting quickly to changing priorities. Pro-actively seeking to understand the wider business environment in which our business operates.

Confident and enthusiastic, with the ability to bring energy and pace to the team.

Can work in a timely manner, prioritise tasks and communicate to the department.

Have excellent attention to detail and a commitment to "right first time"

Always an ambassador for the business and brands.

About Ultra LEDs

Ultra LEDs are one of the fastest growing and most successful lighting companies in the UK.

We specialise in high-quality LED lighting solutions for homes, businesses, and trade customers. The company's success is driven by a passionate and hard-working team who take pride in delivering excellent products and outstanding customer experiences.

You can explore our range at www.UltraLEDs.co.uk

Why Join Ultra LEDs?

You'll be part of a friendly, ambitious company that values creativity, innovation, and attention to detail. This role offers excellent opportunities to develop your skills and grow your career within a thriving eCommerce and product design environment.

Salary and Benefits

Salary range: 30,000 - 35,000, depending on experience Based at our Trafford Park office, Manchester (M17 1SJ). 40 hours per week (Monday to Friday, 8:30am - 5:00pm). 25 days annual leave plus 8 bank holidays. 2 weeks paid sabbatical after 5 years of service. Company pension scheme. Private health insurance. Monthly staff events. Perkbox membership. Free eye tests and mental health support. Enhanced maternity leave. Free on-site parking. Excellent transport links (nearest tram stop 8 minutes' walk; nearest Greggs 9 minutes' walk).
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Company events
Work Location: In person