Job Description

Job Purpose Summary:

To grow and develop Staffs Fitness Ltd. Online sales, achieving commercial and customer satisfaction targets in line with the company business strategy.

Key Responsibilities and Accountabilities:

To manage 5 click to buy web site sales channels ensuring that they operate efficiently and effectively to provide a positive customer experience and maximise sales revenue. To manage online sales channels ensuring that they are operating efficiently and effectively to provide a positive customer experience and maximise sales revenue - E Bay, Amazon, Facebook marketplace To be responsible for the management of retail sales which are processed outside of the online sales platforms To create and manage a process that takes, progresses and monitor sales orders, capturing and recording new customer orders for further sales development opportunities. To work with marketing to engage and maintain positive contact with customers who buy through online channels, building engagement through advertising, promotions, and customer loyalty programmes. To create brand awareness and new sales by effective online sales marketing. To create new sales by suggesting and working on new product development. To ensure that online sales platforms are positioned strongly within the marketplace with emphasis on the following: Web sites which encourage engagement and click to buy. Products which are price matched and competitive within the marketplace. Appropriate and timely offers, sales, and promotions. Develop and implement an Online and Retail sales marketing plan. Ensure the achievement of Trust Pilot or similar across all online platforms. To monitor and manage sales targets and achievement. To oversee the order processing of the department. Manage the marketing budget. Staff management of the Online & Retail sales team. Ensure that customer satisfaction targets are met, managing the resolution of any customer issues constructively and with positive outcomes. To be responsible for facilitating the Online sales return process, ensuring the effective liaison with customers, customer returns, credits, and facilitation of items back to stock. To protect the company reputation by providing a high standard of customer service To check out the competition actively and regularly, changing selling tactics and practise as required to ensure the achievement of sales. To provide sales reporting as required by the business. To perform any ad hoc duties as appropriate. - General sales support

Dimensions/Scope of the Job:

Customer base circa five thousand customers Core range of products ranging in price from 100 - 10000

Personal Profile

Previous management experience of a sales/outbound business function

Natural leader with an ability to inspire performance within sales teams

Strong commercial outlook and an entrepreneurial approach to business development.

Proven record of achieving sales growth and delivery of results to business plans.

A positive attitude and a desire to be successful.

A professional telephone manner, and excellent communication and relationship building skills.

A self- motivated, resilient, and persistent approach. Be able to "Bounce Back "when faced with issues.

Tactful and diplomatic when dealing with customers.

Organised

Be able to work in a cross functional work environment positively and with the customer always in mind.

Strong independent work ethic, ability to manage multiple projects simultaneously.

Good judgement, critical thinking, and critical thinking skills

Good written and verbal English

Accuracy and diligence

Skills

Excellent sales and negotiation skills.

Good business sense.

The ability to motivate and lead a team.

Initiative, drive, and enthusiasm.

Excellent communication skills.

Good planning and organisational skills.

The ability to work calmly under pressure.

Mathematical ability and good with numbers

Proficient around IT and systems

Desired / Beneficial Job Skills:

Experience of online selling and online marketing

Experience with Microsoft Office including Excel, Word, and PowerPoint

Collaborating with clients and managing data

Have a good basic understanding of figures/maths.

Be persuasive, polite and have excellent negotiation skills.

Exceptional communication skills

Excellent customer service skills

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Company pension Free parking On-site gym On-site parking
Schedule:

Monday to Friday
Experience:

Customer service: 1 year (required) Management: 1 year (required)
Work Location: In person