Job Description

Online Sales Manager -

We are seeking a motivated and commercially driven

Online Sales Manager

to manage and grow our portfolio of

600+ trade accounts

, while actively driving new business acquisition through outbound online sales activity. The role is primarily

office-based

, with customer engagement conducted mainly via

email and phone

, and face-to-face meetings arranged where required.

The successful candidate will deliver an exceptional level of service to existing trade customers while identifying, engaging, and converting new

online trade customers

to support continued business growth.

Key Responsibilities

Manage, develop, and maintain strong relationships with over

600 trade accounts

, ensuring consistently high levels of customer service Act as the primary point of contact for trade customers via

email and phone

, handling enquiries, resolving issues, and building long-term relationships Proactively

chase outstanding quotes

, securing customer feedback to maximise conversion and close opportunities Engage with customers to fully

understand their needs

, offering tailored solutions and appropriate product recommendations Identify opportunities to grow existing accounts through upselling, cross-selling, and increased order frequency Conduct regular

outbound sales activity

, including phone calls and email outreach, to identify and convert new online trade customers Maintain structured and consistent contact with both existing customers and prospective clients Arrange and attend

face-to-face meetings

where required to support key accounts or business development opportunities Accurately record all customer interactions, sales activity, quotes, and pipeline updates within the CRM system Work closely with the Sales Manager and internal teams to ensure aligned messaging and a coordinated approach to customer acquisition and retention Monitor customer behaviour, feedback, and sales trends to identify opportunities for improvement and growth Represent the business professionally at all times, ensuring brand values and service standards are upheld
Key Performance Indicators (KPIs)

Growth in Active Trade Accounts

Increase in Overall Revenue

Improvement in Customer Return Rate

Quote-to-Order Conversion Rate

Consistent Outbound Contact

via phone and email
Skills & Experience

Proven experience in online sales, account management, or business development Confident communicator with strong phone-based and email-led sales skills Ability to manage a large account base while actively prospecting for new business Highly organised with strong attention to detail, particularly in quote and pipeline management Results-driven mindset with experience working to KPIs and sales targets Comfortable using CRM systems and sales tracking tools Experience in B2B, trade, or e-commerce environments is advantageous
About You

You are a proactive, customer-focused sales professional who thrives in an office-based, online sales environment. You enjoy building strong customer relationships remotely, understanding customer needs, and converting opportunities through consistent follow-up and structured outbound activity.

Hybrid office Location between -

Mole Avon Crediton EX17 3FD and Highampton EX21 5LX - working arrangements can be flexible.

Job Type: Full-time

Pay: 25,000.00-35,000.00 per year

Benefits:

Canteen Company pension Employee discount On-site parking Profit sharing
Work Location: In person