Job Description

Are you passionate about re-use and retail?

Through our waste contract with Greater Manchester Combined Authority, SUEZ has made a commitment to set up three re-use shops on our Household Waste Recycling Centres (HWRC) along with a re-use hub to sell donated items and generate 320,000 annually to be re-invested in social projects in Greater Manchester. The Online sales operative will take ownership of the daily running of the online platforms & Click and Collect operation at our Reuse Hub at Nash Road, Trafford Park to support our other activities.

About The Role

Location:

Nash Rd, Trafford Park, Stretford, Manchester M17 1SX

This role will mainly be based at the Nash Road Hub in Trafford Park, but may be required to work from other Greater Manchester locations.


Salary: 28,882 per annum

(pro-rated for 6 months)

Working: 37.5 hours per week

What will I be doing?

Work towards achieving the sales targets for the re-use web sales. Responsible for merchandising of stock: sort, prepare, price & detail suitable descriptions for all items for sale to ensure both legal compliance and to maximise sales and customer satisfaction Generate and upload suitable photographic images to support the sales of approved items Serve and positively interact with customers and provide sales advice to ensure repeat custom Operate the till system. Reconcile card receipts at the beginning and end of each shift Manage stock and communicate with the re-use hub management for required stock Process returns and refunds Promote and maintain excellent customer service and retail standards, as well as equality and diversity to ensure we offer an accessible, safe and welcoming environment for all Ensure goods are sold at an appropriate value Ensure any rejected items are disposed of appropriately Maintain the security of the Hub Click and Collect premises, including the sales, storage, photography and customer areas and property including stock Ensure deliveries and collections are completed in a safe, cost effective and efficient manner Ensure the highest standards of housekeeping and daily controls are maintained as standard practice Encourage and promote the values of the operation and promote the charitable nature of the re-use scheme within Greater Manchester Recruitment, training, management and support of volunteers Motivate, organise and encourage teamwork within the workplace to ensure productivity targets are met or exceeded Any other duties required to achieve the smooth and profitable running of the operation Work closely with the re-use hub management, Repair Pod operatives and site staff to ensure sufficient levels of stock are maintained to achieve sales targets, whilst educating what items are saleable and in demand Provide information as required to the re-use hub manager to ensure regular publicity via social media Ensure adequate cover to maximise trading hours Ensure that the Click n Collect area is compliant and operates in-line with SUEZ's policies and procedures and within the relevant legislation and Trading Standards guidelines Ensure items sold are fit for sale, comply with legislation and have undergone the relevant function and safety checks Assure items are received and stored according to Health & Safety risk protocol Maintain accurate and up-to-date information on all aspects of trading activity as required for regular reporting to the re-use hub manager and other relevant agencies in line with GDPR legislation Confident and positive communicator with individuals from all walks of life Ability to follow procedures relating to sale of goods and dealing with returned products Aptitude to influence customer purchasing decisions by providing accurate guidance on product and price comparisons Competency to use a variety of selling techniques Ability to help match products to customer needs Talent to determine reusable items from waste An eye for quality items and to price up second-hand goods using all available tools Ability to operate a forklift truck for material movement and storage Manual handling capability Ability to operate a till system Mathematical skills to reconcile sales / card receipts Competency to support volunteers to ensure that the service provided is of a high quality Strong oral and written communication skills in English Photographic experience and / or competency Be passionate about re-use and the environment Enthusiasm for customer service and retail Sociable, enjoying speaking with customers Motivated to support low-income families through the sale of donated items at affordable prices Commitment to providing training / work experience opportunities to people from disadvantaged backgrounds Honesty and integrity Professionalism in all communications Respectfulness towards all people Willingness to attend relevant training where necessary Willingness to ask for help and support when needed from team members and managers Act credibly on all matters affecting financial performance Pro-actively seeking ways to enhance sales whilst being sensitive to the needs of the customer Take ownership and responsibility to identify stock issues and take action to address them Knowledge of retail and internet selling Understanding of the principles supporting the overall financial performance of the re-use operation Knowledge of how to maintain appropriate levels of the right stock to meet customer demand Familiarity with health & safety and trading standards along with other relevant legislation Awareness and understanding of equality and diversity Knowledge of up-cycling, recycling and working with waste in order to get customers excited about second-hand / recycled products Comprehension of mental health and social issues Awareness of how to take responsible decisions to minimise negative effects on the environment in all work activities

What are the requirements?

A flexible attitude to work, shift-work, weekend work and alternate locations when necessary Lone working will be necessary within the click and collect operation until volunteers are available Close working relationship with the Reuse Hub site staff Equivalent of grade b or above in GCSE Maths & English Language

Who we are

At SUEZ the efficient and sustainable management of resources around the globe is at the heart of everything we do. Respect - acting ethically and with integrity - is one of our core values. We're passionate about the environment and believe in protecting our world. With true team spirit, we can give our customers a standard of service that goes above and beyond and ensure that our local communities have access to essential water and waste services.


We thank our people for all they do with development opportunities, wide-ranging benefits and rewards that reflect their hard work. In a friendly, supportive environment, you'll be inspired to grow and play your part in creating a better future for all.

NO AGENCIES PLEASE