Job Description

We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running.

Job Title: Online School Administrator

Contract: Full Time - Fixed Term (12 months)

Hours: 37.5 hours per week

Location: Momenta Education (Remote Home based)

Salary: 25,000 per annum

About the Role

We are seeking an additional customer administrator to join our growing team at Acorn Digital Learning. The candidate will be responsible for managing student, family and customer administration and support and working with education colleagues to support, maintain and update our course content and resources.


The successful post holder will work with sales, administration and education colleagues enabling and delivering a cohesive response to customer service and school administration.

Key Responsibilities:

First Line Customer Support: Provide timely and effective support to clients and students, resolving administration, support, timetabling and student registration issues. Liaise and work with central IT support teams to resolve any technical issues that may arise. System Administration: Generating student and customer access to our systems and processes enabling access to our classrooms in accordance with our customer SLA's Sales Support: Work with the sales team where required to provide customer reports and accurate data on student attendance, progress and contract performance Content management: Work with the education team to ensure our LMS is updated with new learning content and resources Month End: Provide and support the collation of data at month-end to enable accurate and timely invoicing of our clients. Collaboration: Work closely with the academic and administrative teams to support shared administration and invoicing processes Provide Administration support as required

Qualifications:

Education: Bachelor's degree is desirable or relevant experience in a similar role Experience: This is an entry level role, and the post holder must demonstrate excellent customer service, communication skills (written and verbal) and be able to work collaboratively with colleagues to resolve customer service issues. Technical Skills: Proficiency in Microsoft products (e.g., Office 365, SharePoint, Teams) is expected and a willingness to work across our school administration and management systems Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve customer issues. Organizational Skills: Strong organisational and time-management skills, with the ability to manage multiple tasks and priorities. Team Player: Ability to work collaboratively with colleagues and contribute to a positive team environment.

Desirable Attributes:

Experience (desirable): Previous experience working in a secondary school or educational institution.

Why join Outcomes First Group?

About the Group

Outcomes First Group is the leading provider of specialist education in the UK. We exist to give neurodivergent children and young people access to a great education that caters to their specific needs, abilities and aspirations.


There are three brands in our Outcomes First family: Acorn Education, Options Autism and Momenta Connect. Together, we educate, care for and support children, young people, and adults across the UK, empowering them to be happy and make their way in the world.

Our Vision

Empower every child, whatever their ability, with a world-class education that nurtures potential, inspires lifelong learning, and equips them to thrive in a diverse and evolving world.

Our Mission

We commit to unlocking our pupils' potential through personalised learning, innovation, and opportunity, supporting growth and aspirations.

Our Promise

We Listen.

We never assume.

We work together.

To make the remarkable happen.

We are accountable.

To each other and for one another.

Benefits

Your health and wellbeing are important to us, so you'll get an exceptional reward package including:

Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Electric Car Purchase Scheme Critical illness cover
We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS

We are an Equal Opportunities Employer.

We reserve the right to close the vacancy early if we receive a high volume of suitable applications.

Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.