Job Description

Online Supervisor

Location:

Eastleigh Head Office & Distribution Centre, Hampshire

Contract:

Permanent, Full-Time (40 hours per week)

Salary:

Up to 26,000 per annum (depending on experience)

Working Hours:

Off-peak:

Monday-Friday, 8:30am-5:00pm

Peak (summer period):

Some evening and weekend work required Additional hours may be required from time to time

About the Role

We are looking for an experienced and motivated

Online Supervisor

to support the Online Manager in overseeing the day-to-day operations of the department. You will play a key role in leading the team, ensuring Skoolkit standards are met, and delivering an excellent customer experience.

You will also be responsible for the department during periods when the Online Manager is unavailable.

Reporting Line

Responsible to:

Online Manager

Responsible for:

Processing Assistants (up to 15 staff during the summer period) and, when required, Warehouse Operatives

Key Responsibilities

Supervise daily operations within the Online and warehouse department Lead, motivate, and support the team to meet performance and customer service standards Act as departmental lead in the absence of management Handle customer enquiries via phone and email Accurately process/picking and packing customer orders Support recruitment, induction, and training of new starters Ensure all team members complete required e-learning via Skillgate Maintain health & safety standards, ensuring the department is tidy, safe, and compliant with manual handling procedures Undertake key holder duties when required, including opening/closing the building and setting security alarms Identify opportunities to improve processes, efficiency, and accuracy Carry out additional duties as required

Skills & Experience

Experience in a fast-paced warehouse, online or stock-based environment (preferred) Previous supervisory experience (preferred) Strong leadership skills with a proactive, hands-on approach Excellent customer service and communication skills Confident communicating with customers, colleagues, and senior management Strong IT skills with the ability to drive efficiency and improve processes Ability to work well under pressure and remain flexible Enthusiastic team player with a diligent work ethic Willingness to work evenings and weekends during peak periods

Additional Information

This job description outlines the key duties and responsibilities of the role but is not exhaustive.

To apply please send your cv to carissa@skoolkit.co.uk

Job Type: Full-time

Pay: From 25,584.00 per year

Work Location: In person