Job Description

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Onsite AV Technician

Located: London



Package: Competitive salary, benefits, pension

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.



Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about

Ricoh Today

What you will be doing


Manage and provide a proactive support offering, utilising experienced knowledge of both the types of AV equipment in operations, Microsoft Teams Room application and site knowledge to ensure high availability of systems Utilise the active monitoring tools within the client environment to enable proactive and efficient inspection services of all AV applications covered within the support contract Ensure systematic logging of all incidents is captured on the combined reporting tools for every ticket and update to enable correct reporting and decision making based on data provided Provide onsite support in order to investigate failures and respond to maintenance issues, in order to provide technical expertise and understanding to resolve issues within a timely manner and offer customer excellence Liaise with the technical help-desk support team to manage incidents and provide onsite physical attributes to the technical knowledge and test criteria requested by the help-desk team Provide remote assistance to regional offices for the same client which have been provided with identical systems but do not have technical assistance on a local level Support and manage product warranty transactions in coordination with the technical help-desk as the physical onsite technician Provide training and AV support to end users, in order to ensure that end users are aware of all functionality and correct ways of using the applications

You will ideally have



Experience of working in a large corporate environment with a good understanding of Audio-visual systems (Control, Audio and Video) Knowledge of Crestron systems and deployment and configuration (Programming code not a requirement) Knowledge of both analogue and digital systems Knowledge of Sound reinforcement within events spaces Knowledge of Microsoft Teams Application variants Knowledge of Microsoft Teams Room hardware and software management Knowledge of Microsoft Office to support Client Events Ability to multitask and work to tight deadlines CTS certification achieved or working towards with relevant experience (Ricoh will support final CTS qualification achievement within initial period

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect


We're looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we'll match it with opportunities to create the future.

In return for your commitment, we can offer you:

Flexible and hybrid working in line with role requirements An inclusive workplace Excellent package with solid basic, strong bonus and company benefits including: + A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
+ Flexible retirement plan
+ Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
+ Company car / car allowance (role-specific), cycle to work scheme
Career development and life-long learning opportunities Opportunity to join a global company

Life at Ricoh:

Ricoh's Core Values

Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.



For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.

Be part of something bigger

Our approach to sustainability touches every part of our organisation: from manufacturing to distribution, business sites to recycling, and how we support our customers.



By working with Ricoh, you choose to work for a company that cares about its impact on the planet and takes steps to reduce it each year. We have a number of global sustainability accreditations. You can read more about our work toward the UN's 17 Sustainable Development Goals here.




We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.



Striving for inclusion and diversity isn't just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.



To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.





Click here to learn more about life at Ricoh.





FUNCTION

Outsourcing

LOCATION

London

CONTRACT TYPE

Permanent

CLOSING DATE

29-Sep-2025