Job Description

At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We've been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we're disrupting the traditional recruitment process in ways that no one else is.

Our benefits

We are currently working in a hybrid fashion with the ability to work from home,

however for a minimum of one day per week, you will be required on-site at the Redbridge offices.

Standard Pension - 3% Employers, 5% Employee

25 days annual leave (plus Bank Holidays)

Birthday day off

2 Volunteer days a year (to volunteer in the local community)

Employee Health Benefits (Westfield Health)

Online discounts platform for major retailers (Westfield Rewards)

Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme

Salary starting from 28,000.00 per annum

About the role

Key Responsibilities

Customer Engagement & Service Delivery

Deliver world-class service to clients, ensuring high satisfaction and retention. On site presence. Act as the primary point of contact for client queries via phone and email. Attend regular client meetings to provide performance updates and insights. Understanding of client supply chain for client and building relationships with key suppliers. Working closely on a daily basis with our client sponsors, and the hiring community. KPI and SLA completion.

Operational Excellence

Ensure accurate and detailed vacancy postings to attract suitable candidates. Monitor and manage timesheet submissions and approvals to avoid discrepancies. Guarantee 100% compliance of candidates submitted for roles. Ensure all queries are responded to within SLA. Providing client support at all times of the end to end recruitment process.

Training & Support

Provide training to clients on Matrix technology to ensure effective usage. Support clients in understanding and navigating the recruitment process. Facilitating and setting up supplier forums in conjunction with the supplier engagement team.

Commercial Awareness

Identify and escalate commercial anomalies promptly, that they are unable to resolve by themselves. Collaborate with Client Relationship Managers to meet client commercial targets. Working closely with the client to ensure timesheets are approved and processed for invoiced within weekly cut off period. Understanding the clients strategic delivery.

Essential Skills

Proven ability to build rapport and maintain strong client relationships.

Excellent verbal and written communication skills.

Strong listening and information-gathering abilities.

Ability to manage fluctuating workloads and multitask effectively.

Proficiency in MS Office and other business systems.

Analytical mindset with a strong grasp of numerical data.

At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com

Job Types: Full-time, Permanent

Pay: 28,000.00-30,680.00 per year

Benefits:

Additional leave Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Sick pay Work from home
Experience:

Client management : 1 year (preferred) VMS/neutral vendor: 1 year (preferred)
Work Location: Hybrid remote in Ilford IG1 1NY