Job Description

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments --no matter how big or small --can be traced back to an idea's single spark.

It's that spark --that inner drive --that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.

To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.

To assist all our users with any logged IT related incident when called upon.

To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

To accurately record, update and document requests using the IT service desk system.

To install and configure new IT equipment.

To resolve incidents and upgrade different types of software and hardware

To resolve incidents with printers, copiers, and scanners

To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

Endpoint Devices (e.g., Desktops/Laptop//Mobile devices) and associated system software

Mobile devices

Monitors

Printers

Conferencing and meeting room equipment.

Fixed telephony and application-based telephony.

On-site and field services of all equipment mentioned above when the device is physically.

located at Customer studio's locations.

Imaging of laptops with the image provided to the Deskside Support technicians.

Deployment and configuration of new hire equipment.

Uplift and reimage of leaver equipment and update of asset management system/CMDB.

Update of asset management system/CMDB according to joiner, mover, and leaver process.

Benefits

A supportive, diverse and global team with a brilliant culture.

Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.

Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few.

To know more about us visit -

www.hcltech.com

Job Type: Fixed term contract