Job Description

ABOUT THE JOB

We're looking for a hands-on IT Support Technician to join our team for a 12-month contract. This is a great opportunity for someone who enjoys being out on the floor, solving real-world problems, and getting stuck in with physical set up work. You'll be involved in everything from end-user desktop support to IT equipment moves and small AV installation tasks - perfect for someone practical, reliable and looking for varied, on-the-ground IT experience. This role includes some evening and weekend work, with overtime paid at enhanced rates.

ABOUT ALTON VALLEY

Founded in 2009, Alton Valley has rapidly grown into a trusted leader in network and security solutions, specialising in providing cutting-edge, secure infrastructure for mission-critical environments. We aim to help our clients safeguard their most critical assets with the highest levels of protection.

We foster a workplace where teamwork is at the heart of everything we do. Collaboration isn't just encouraged; it's embedded in our culture.

ROLES AND RESPONSIBILITIES

Providing deskside and hands-on IT support to users across various sites.

Setting up and relocating IT equipment (laptops, monitors, docking stations etc.).

Installing and adjusting small AV systems (screens, cameras, soundbars, HDMI extenders etc.).

Using hand and power tools (drills, screwdrivers, cable crimpers etc.) to install or mount equipment.

Supporting meeting room technology and basic AV troubleshooting.

Imaging and configuring new hardware for deployment.

Assisting with basic network patching and identifying cabling issues.

Keeping accurate records of assets and completed work.

Working to health & safety and site-specific protocols at all times.

ABOUT YOU

Previous experience in an IT support or technician role (onsite or field based).

Strong practical skills - confident working with tools, lifting equipment, and setting up physical environments.

Solid understanding of Windows 10/11 and Office 365.

Good interpersonal skills and a proactive approach to customer support.

Ability to follow instructions and work both independently and as part of a small team.

Flexibility to work evenings and weekends when required (overtime rates apply).

Willing and able to obtain BPSS clearance status. To be eligible, you must have lived continuously in the United Kingdom for the past 5 years, along with other criteria and requirements. During the recruitment process, we will ask you questions to assess your eligibility, including residency history, citizenship and nationality.

Desirable (but not essential):

Experience with AV equipment or video conferencing platforms (e.g. Microsoft Teams Rooms, Zoom).

Familiarity with IT asset management or ticketing systems.

Awareness of basic network setups and patching.

A full UK driving licence.

WHAT WE OFFER

A flexible benefits scheme which allows you to choose from extra annual leave, private health insurance and additional pension contributions.

20 days annual leave, plus bank holidays with an additional day added for every year of service.

Access to perks and discounts at retailers, restaurants and cinemas.

Opportunities for professional development to grow and advance your career.

Direct applicants only. No recruiters please.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 24,000.00-26,500.00 per year

Benefits:

Additional leave Company events Enhanced maternity leave Free parking On-site parking Private medical insurance Sick pay Store discount
Schedule:

Monday to Friday Overtime Weekend availability
Application question(s):

Are you able to reliably commute to our Derby office 5 days a week? Are you eligible for clearance as detailed in the job description?
Work authorisation:

United Kingdom (required)
Work Location: In person