Job Description

About the Role

We're looking for a driven, highly organised

Operations and Facilities Coordinator

to support the engine room of our fast-paced, multi-site business. This role offers full exposure to the inner workings of a premium, multi-location retail business. It's ideal for someone who thrives in a high-performance, detail-driven environment and enjoys variety in their work.

You'll work closely with the Operations Manager, supporting initiatives across store operations, facilities, procurement, logistics, and administration -- playing a vital role in maintaining the high standards and smooth running of every store.

Key Responsibilities

Store & Operational Support

Support daily operations across all luxury ateliers, ensuring a consistent and exceptional client experience Act as a central point of coordination between head office and store teams Identify operational issues and support solutions that maintain brand standards
Procurement & Supplier Management

Lead procurement across all sites, ensuring premium grooming products and operational essentials are stocked efficiently and cost-effectively Manage and process customer orders, liaising with suppliers and internal teams to ensure delivery excellence. Monitor stock levels and support inventory planning across locations
Facilities & Maintenance Coordination

Oversee facilities maintenance across all ateliers, liaising with contractors and store teams Ensure all locations are maintained to the highest standards, minimising downtime and disruption Track maintenance requests, schedules, and documentation
Administration, Logistics & Reporting

Own the administrative engine of operations: scheduling, logistics, reporting, and document management.
Project & Strategic Support

Support the Operations Manager with day-to-day execution and longer-term strategic initiatives Contribute to process improvements that support business growth and scalability

What We're Looking For

Experience in operations, facilities, or retail management, ideally within hospitality, lifestyle, or luxury retail Highly organised, proactive, and comfortable working under pressure A confident communicator, both in person and in writing, with strong attention to detail Someone who enjoys building systems, creating structure, and supporting teams behind the scenes Curious, driven, and motivated to grow with a fast-scaling brand Experience working with multi-site teams or within grooming, retail, hospitality, or F&B environments (desirable)

Why join us:

Clear career progression within a fast-growing premium brand Staff discounts Birthday day off Company events

Where You'll Work

This is a full-time, in-person role split between our Central London head office, regular visits to ateliers across the city, and some remote support when required. Perfect for someone who enjoys variety, autonomy, and being embedded in a creative, high-standards environment.

Join the Team Shaping the Future of Luxury Grooming

If you're ready to roll up your sleeves, make an impact, and grow your career with one of the most exciting premium retail brands in London -- we'd love to hear from you.

Application Note

Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback. If you have not heard from us within

14 days

, please assume your application has not been successful.

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company events Store discount
Work Location: In person