Job Description

About us

Novita Diamonds is one of the world's leading lab grown diamond specialist with showrooms in the UK, Australia, New Zealand, Germany and Singapore.We have one of the largest range of certified, eco-friendly diamonds, and we are dedicated to providing our customers with high-quality jewellery that is ethically sourced, conflict-free, and jaw-droppingly gorgeous. Novita Diamonds has a dynamic and supportive team culture and is proudly women owned and led, with over 80% of our team being female!

About the Role

We are seeking a dedicated and organised Operations Assistant to join our team at Novita Diamonds. In this full-time role, based at our London office, you will support the smooth running of our operations by undertaking a variety of responsibilities, including:

Managing shipping duties, including logistics coordination, to ensure timely deliveries. Providing excellent customer service through email and phone communication with clients. Handling and labelling stock to maintain accurate inventory records. Running errands as required to support daily operations. Possessing a basic understanding of jewellery, particularly diamonds, to assist clients and colleagues effectively. Demonstrating proficiency with computer systems, including Microsoft Office (Word, Excel), Slack, and internal database platforms. Acting as a key liaison between customers, the sales team, and the production team, ensuring smooth communication and workflows. Supporting in-person collection appointments when required to deliver an outstanding customer experience.

About You

We are seeking a proactive and organised individual to join our team. Previous experience in jewellery or diamonds is highly valued. While we welcome candidates in the early stages of their careers (2+ years' experience), we are equally open to those with more experience who are eager to contribute and grow with us.

You will thrive in this role if you:

Have strong organisational skills and attention to detail to manage multiple tasks efficiently. Possess excellent communication skills, both written and verbal, to provide outstanding customer service. Are tech-savvy, with a good working knowledge of Microsoft Office (Word, Excel), Slack, and the ability to quickly learn internal systems. Have a basic understanding or a keen interest in jewellery, particularly diamonds, and a willingness to learn more. Are a team player who enjoys collaborating and contributing to a dynamic and supportive work environment. Take initiative, are adaptable, and can handle errands and logistical tasks with ease.

What's in it for you?

Learn all about diamonds and the jewellery industry - full training will be provided so you can succeed in this role. Access to the world's most admired stones through our generous employee product discounts.o Be an important part of global business that is expanding rapidly. Stand for eco-positive lab-grown diamonds, supporting a strong, mine-free and sustainable ecosystem. Be heard and have the opportunity to bring fresh new ideas to our progressive team!
Please submit all applications through Indeed.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Schedule:

Monday to Friday Weekend availability
Experience:

Operations or Customer Service: 1 year (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person