Job Description

Are you looking to take the next step in your insurance career? Do you have a keen eye for operational excellence and leadership? If so, this brand new opportunity as an

Operational Business Lead

could be the perfect career move for you.


Joining us as an Operational Business Lead means you'll benefit from a positive, supportive and well established team within the UK's largest independent Insurance Brokers. We reward talent with a competitive salary and bonus structure, as well as a comprehensive suite of employee benefits outlined below. This is a hybrid role based from our beautiful office in Bevis Marks London.

About the Operational Business Lead Role

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As Operational Business Lead, within Specialist and Wholesale division within the Professional indemnity space you will play a pivotal role co-ordinating the daily operations of our business, ensuring high-quality service delivery across teams and driving continuous improvement. This is an ideal role for someone who is passionate about operational effectiveness, people development, and contributing positively to the success of a thriving organisation.

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Key Responsibilities - Operational Leadership & Process Improvement

Reporting into the operations manager of Professional Indemnity in overseeing daily activities and helping deliver operational change. Maintaining and driving efficiencies across the professional indemnity offices in the South Lead, inspire and support operational teams to deliver the highest levels of client service and efficiency. Identify opportunities for process improvement, risk mitigation and operational excellence within the business. Collaborate with key stakeholders to design and implement best practices aligned with strategic business goals. Oversee daily operational performance metrics and report on progress to senior management. Support change management initiatives that enhance team effectiveness and the client experience. Ensure compliance with all relevant industry regulations and company policies. Champion a culture of inclusion, respect and continuous professional development across your teams.
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What We're Looking For in Our Operational Business Lead

Must be a strong communicator who can be flexible and adapt to a fast-paced environment which is constantly evolving and moving forward Experience working in the Insurance sector, ideally within Operational or Leadership roles. Strong understanding of operational processes and best practices within a regulated financial environment. Knowledge of Professional indemnity would be advantageous but not essential. Exceptional communication skills with the ability to motivate and engage colleagues at all levels. Proactive, positive approach; able to use initiative to drive improvements and problem-solve. Experience of managing change and supporting teams through periods of transition. High levels of integrity Strong IT skills with Acturis knowledge preferable Occasional travel for meetings may be required


Moving forward you may have responsibility for operational admin support roles and therefore previous leadership skills would be advantageous although we are happy to support this progression via our award winning inhouse Learning Team and the leadership courses available.



#AIB #LI-RK1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.



Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here here to see our standard benefits page