Job Description

About The Role

Team - Member Care (Claims

)

Working Pattern -

Hybrid - 2 days per week in the Vitality Stockport or Bournemouth Office. Full time, 35 hours per week.

Top 3 skills needed for this role:

Project and change management inclusive of all business readiness activities Stakeholder engagement, effective communication Customer centric Ability to manage own workload well, including effective communication and making data led decisions

What this role is all about:

Responsible for coordinating/being part of small, medium and large scale projects within their functional area. Managing these changes from inception to completion, and the embedding of new processes. The role also acts as a link between operational areas, and SME/BME for other areas such as our Journey and Enterprise areas, Clinical Teams, Enablement areas, IT, Product Owners, R&D team, Supplier Management, External Partners, Internal Comms, Marketing, HR, Resource Planning & MI teams.

Key Actions

To initiate and drive business area lead projects initiated from anywhere in the business impacting CSD from inception to completion and post Go Live to ensure that the business intent is effectively and efficiently implemented, with minimal operational impact This includes the capturing of business requirements, analysis of data, business acceptance testing, production proving and upkeep of internal guidance material and communications around changes Creation and management of local project plans, including the tracking of actions and regular status reporting to stakeholders as well as leading/attending meetings to support visibility of progress, risks etc To use product and process knowledge and/or understand key stakeholders for SME insight to contribute to business wide projects that have a bearing on the operational area, in order to ensure that projects improve efficiency performance and deliver the best outcomes for customer, business and colleague Responsible for engaging with Operational leadership teams, key stakeholders who work within or drive change and support change activity when required on system improvements , new requirements, and ongoing continuous improvement and change activity Be confident in having challenging/directional conversations with stakeholders around scope, business requirements, delivery timelines, and operational impact. As well as escalating appropriately where needed Responsible in considering optimum process enhancements ie utilising robotics, AI etc. Ensuring process maps, FMEAs, control plans and all project related documents are completed, saving into central libraries ready for compliance/audit review To drive efficiency and continuous improvement using lean six sigma/DMAIC approach. To provide direction and visibility for on the creation of and ongoing improvement of reports and dashboards as they are required to support business areas and project roll out. Where necessary, work with OPSMI and Ops Managers to ensure report requirements are specified and signed off and submitted and to ensure metric and objectives are clearly defined and tracked pre and post change. Support in the review/lead of internal and external audits including tracking/progressing of actions required. Lead, drive and maintain all knowledge, process maps and insight tools. Regular communications and strategic updates to the Functional Head, Service Director, Heads of areas, Operations Managers and Team Manager population.

What do you need to thrive?

Experienced in operational environments (ideally Financial Services) Business change management experience (ideally within an operational environment) Stakeholder relationship management experience Understanding of data analysis and statistics Experience with dealing with product and process changes, and embedding into operational areas Managing operational processes with multiple stakeholders, across business areas and systems Experience in process mapping of operational processes Proven problem-solving, and decision-making skills Experienced in using Microsoft Applications (Excel, Word, PowerPoint, Visio)

So, what's in it for you?

Bonus Schemes - A bonus that regularly rewards you for your performance A pension of up to 12%- We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance - With its own set of rewards and benefits Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, w

e will:

Help you to be the healthiest you've ever been. Create an environment that embraces you as you are and enables you to be your best self. Give you flexibility on how, where and when you work. Help you advance your career by playing you to your strengths. Give you a voice to help our business grow and make Vitality a great place to be. Give you the space to try, fail and learn. Provide a healthy balance of challenge and support. Recognise and reward you with a competitive salary and amazing benefits. Be there for you when you need us. Provide opportunities for you to be a force for good in society.

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We're really excited to announce that we have recently been awarded

"Top 10 Best Places To Work"

in The Sunday Times Awards 2024!



Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.



We've been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives - they benefit, our business benefits, and society benefits. We're successful because we attract, develop, and retain the best people - and because we care.



Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we're the right fit for you? We can't wait.

Diversity & Inclusion

At Vitality, we're committed to diversity and inclusion because it's good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality's approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.