Job Description

Operational Co-ordinator / Customer Support

Location:

Office (Aberdeen City-North) with hybrid working after probation

Salary:

Competitive + benefits

Hours:

Full-time

Do you have experience in operations, project coordination, or customer support? Are you someone who thrives on variety, loves problem-solving, and enjoys playing a key role in keeping a business running smoothly?

An Operations Co-ordinator is a multifaceted role focused on the smooth and efficient running of daily business operations. You'll act as a bridge between different departments, manage logistics, improve processes, and ensure seamless project execution. Essentially, you're the behind-the-scenes hero who keeps everything moving in the right direction.

What you'll do:

Co-ordinate day-to-day client operations to ensure nothing slips through the cracks. Plan, organise, schedule, and track projects from start to finish. Manage all project tasks and actions, tracking progress and ensuring deadlines are met. Schedule and update project plans, ensuring all stakeholders have clear and current information. Manage all client documentation required for projects. Act as the primary interface with customers, handling queries, providing updates, and ensuring an excellent customer experience. Monitor and follow up on outstanding actions with customers and internal teams to maintain momentum. Co-ordinate meetings, prepare agendas, record minutes, and track agreed actions. Support reporting by gathering, collating, and presenting key project metrics and customer feedback. Assist with onboarding new customers to ensure a smooth and positive start to their journey. Proactively identify and suggest process improvements to enhance efficiency and client satisfaction. Ensure all work reflects our values in both internal and external interactions.

Who we're looking for:

A motivated, enthusiastic individual with experience in a similar role. Organised, detail-focused, and able to manage multiple priorities. Strong written and verbal communication skills, with a professional and approachable manner. Comfortable with technology and quick to learn new systems. Proactive in problem-solving and confident in taking initiative. Able to build strong relationships with colleagues, suppliers, and customers. Experienced in providing general office support to a management team. Tech savvy or willing to learn, including confident use of Microsoft Excel. Great communication skills and a collaborative mindset.

What we offer:

A role with variety, responsibility, and development opportunities. Support to grow your skills and career. A positive, inclusive, and collaborative working environment. Flexible working arrangements. The chance to make a genuine difference in a values-driven organisation.

Essential requirements:

Proven experience in an operations, coordination, or customer service role. Confident using Microsoft Office, ideally with experience of MS Project or similar tools. Strong organisational skills with the ability to manage multiple priorities effectively. Excellent communication skills and a collaborative working style. Comfortable learning and working with new systems and processes. A track record of working in a customer-facing or team-based environment Experience with ISO

How do I apply?

To apply, please send us your CV along with a short cover letter explaining your interest in the role. If you have any questions, feel free to reach out - we'd be happy to chat.

Job Type: Full-time

Benefits:

Company events Company pension Free parking Private medical insurance
Ability to commute/relocate:

Aberdeenshire: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person