Job Description

End Date Sunday 07 September 2025
Salary Range 65,385 - 72,650
Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share
Summary The Continuous Improvement and Automation team is at the heart of the Group Chief Operating Office driving process change, transformation and improvement across the heart of Lloyds Banking Group.
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Are you passionate about driving innovation and efficiency? Do you thrive in a dynamic environment where your leadership can make a tangible impact? We are seeking a forward-thinking Manager to lead workstreams within our Process Office. In this role, you will spearhead initiatives that streamline processes, enhance productivity, and foster a culture of continuous improvement. If you are a strategic thinker with a knack for problem-solving and a commitment to excellence, we want to hear from you!

JOB TITLE: Operational Excellence Manager
SALARY: 65,385 - 72,650
LOCATION: Edinburgh or Bristol
Hours: Full Time
WORKING PATTERN: Hybrid, 40% (or two days) in the Edinburgh or Bristol office site
About this opportunity:
Are you passionate about driving innovation and efficiency? Do you thrive in a dynamic environment where your leadership can make a tangible impact? We are seeking a forward-thinking Manager to lead workstreams within our Continuous Improvement and Automation team.
The Continuous Improvement and Automation team is at the core of the Group Chief Operating Office, driving transformative change and enhancement across Lloyds Banking Group.
In this role, you will spearhead initiatives that streamline processes, enhance productivity, and foster a culture of continuous improvement. If you are a strategic thinker with a knack for problem-solving and a commitment to excellence, we want to hear from you!
Here's where you'd make the difference:

• Leadership - Ability to lead and inspire a team, driving them towards achieving goals.
• Strategic Thinking - Capability to develop and implement strategies that enhance productivity and efficiency.
• Critical Thinking - Capability to evaluate information, determine options and apply judgement to drive outcomes for the organisation.
• Problem Solving - Strong analytical skills to identify issues and create effective solutions.
• Innovation - Passion for driving innovation and implementing new technologies or processes.
• Strong project management skills with the ability to organize and prioritize work to meet project requirements
• Communication - Excellent communication to articulate ideas and influence stakeholders

About us
We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.
What you'll need

• Significant experience in end-to-end delivering business transformation initiatives.
• Demonstrated experience in successfully leading transformational/capability building activity.
• Proven experience in applying well-developed problem-solving skills (quantitative, conceptual, analytical)
• A strong understanding of the operating model of a financial services company including systems, data, processes, and governance

About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it's why we especially welcome applications from under-represented groups.
We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.