Job Description

The Operations Excellence Manager will partner with the VP of Business Operations to design, document, and embed a uniform process framework that becomes the AVK Manual. Acting as a cross-functional connector, this role will standardise processes across divisions, ensuring efficiency, clarity, and smooth adoption of both new and existing ways of working. Working closely with the AVK Compliance team, they will ensure all processes are tagged and stored in line with quality control standards.

Requirements

Process Mapping and Documentation (40%)

+ Map, maintain, and update all key processes across the business + Create clear, scalable documentation frameworks (SOPs, process flows, swim lanes)
+ Build alignment across divisions by codifying AVK's core processes into the AVK Manual

Stakeholder Engagement and Training (20%)

+ Partner with divisional leads to embed processes and clarify ownership + Deliver training and guidance to ensure adoption of process frameworks
+ Act as a support function for teams during transitions and course corrections

Systems and Data Flow Alignment (20%)

+ Map data flows between platforms (Salesforce, Netsuite, Proscope, Asana, Job Logic) + Ensure consistency between people-driven processes and systems-driven data capture
+ Support Business Operations in aligning systems with process design

Reporting and Continuous Improvement (20%)

+ Provide reporting and metrics to track adherence and identify bottlenecks + Build dashboards to surface process health and exceptions
+ Establish a culture of continuous improvement, refining processes based on data and feedback

Technical Expertise

Strong background in process mapping, SOP creation, and business operations Hands-on experience with documentation tools (flowcharts, swim lanes, data mapping) Familiarity with systems integration and cross-platform process alignment Knowledge of data governance, reporting frameworks, and performance tracking Ability to communicate technical and procedural content clearly to diverse stakeholders

Deliverables

Flow Charts

: End-to-end process maps showing actions and outcomes

People Swim Lanes

: Clear role and responsibility documentation per process

System Data Flows

: Visual maps of data movement across key platforms

Process Reporting Dashboards

: Metrics to track adherence, bottlenecks, and exceptions

AVK Manual

: A unified framework of core processes for business-wide reference and training

Additional Responsibilities

Enable AVK to effectively train and course-correct teams on new and existing processes Build cross-functional alignment, bridging systems, people, and processes Support leadership with insights into operational efficiency and improvement opportunities

Benefits

Private Health Insurance Performance Bonus 25 days annual leave + bank hols Birthday Off Pension Plan Hybrid working / Flexible working
AVK|SEG does not discriminate on the race, colour, religion, sex, age, nationality, disability, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We will endeavour to respond to all applicants however due to the volume of responses, we can only guarantee that candidates who have been shortlisted will be contacted.