Job Description

Salary up to

24,500.00

Mon - Fri - 37.5 hours per week

Bonus up to 10% of annual salary

Flexible working (Hybrid office/ home working)

Benefits: Healthcare cash plan/ Perkbox/ free on-site parking

33 days holiday (incl: public holidays) - rising to 34 with service

About the role


You'll be part of a team that processes and completes various administration duties such as processing payments from customers and external clients onto our internal CRM systems including outsource payments. Full training will be provided but a strong background in administration and the use of CRM databases or similar systems where you post payments to would be desirable.



Key responsibilities

Process all payments from customers and external clients onto CRM systems, including external outsource payments. Accurately process, invoice and chase overdue reclaims and recalled accounts Process and reconcile all payments received via the original seller post sale, invoice and chase payments. Reconciling all payments processed and daily cash book balancing daily Manage & administer all internal requests Administer customer refunds including, completion of daily log in line with company procedure Downloading daily bank statements Reconciling of all card payments daily. Preparing cheques and cash for banking Administer company write off procedure, including balance adjustments and reconciliation in a timely manner Liaising with Finance and other departments for any anomalies Checking, reconciling and chasing all outsource invoices, payment files and reporting of direct payments to outsource. Completing all adjustments types on customer accounts through the CRM system Complete all tasks associated with the company policy and procedure in relation to credit balances Locating any missing internal payments and investigating all unallocated payments. To take responsibility for risk and compliance within the remit of your role

At Lantern, we're a market leading specialist Debt Purchaser and Service Provider with a focus on customers who need a truly human touch. We're known for our empathetic and bespoke approach to all types of communications with our customers.


Over the past 17 years, we've built a solid reputation we're proud of and we've got a cabinet bursting with awards including Investors in Customer and Investors in People GOLD.