Job Description

What is the opportunity?
Lead the governance, oversight, education and engagement activities across the Operational Resilience capability model. This role acts as a key liaison to ensure clear and transparent communication to and from the Operational Resilience team to the UK business and Group Op Res Team.
In this role, you will:

• Collaborate with Group and 2nd Line teams to establish and maintain the UK Operational Resilience policy and framework
• Oversee the development and maintenance of templates and methodology collateral standards
• Facilitate the UK Operational Resilience Forum
• Own UK measurement and reporting
• Monitor changes impacting BOI UK's resilience
• Retain controls, assurance, open risks, and issues on RADAR
• Participate in industry thought leadership groups
• Liaise with regulators
• Lead training and upskilling initiatives for immediate team
• Arrange education and awareness sessions for BOI UK
• Review and finalise internal updates and Ops Res comms, including SharePoint

What will make you stand out?
Significant relevant experience in a specialist role
Demonstrable knowledge and experience in operational resilience.
Ability to run projects, and lead in a cross-functional environment.
Strong communication skills.
Proactive, innovative, and adaptive attitude.
Strong analytical and planning skills.
Experience with UK regulatory frameworks and other relevant jurisdictional frameworks such as DORA.
Essential Qualifications:
There are no minimum educational requirements for this role.
More about the team:
The new BOI UK operating model builds on our niche strengths, reduces silos, and supports UK strategy delivery. UK Operations enables this strategy through personal and business customer servicing, debt management, customer relations, operational resilience, IT, and supplier governance, ensuring standardisation, quality, and best practices. Operational Resilience is a critical team managing risks to delivery stability, ensuring rapid recovery from disruptions. It serves as the first line for operational resilience, supporting the Group's Fit for the Future programme.
This is a hybrid role, based primarily at either the London or Birstol office. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support collaboration and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team."
Why work with us?
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.
Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!
Key Competencies

• One Group, one team - People Manager
• Amplify Capability - People Manager
• Champion Transformation - People Manager
• Accountable - People Manager
• Customer Focused - People Manager

We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Skills Required