Job Description

We're looking for an experienced

Operational Service Delivery Manager

(account manager) to join our Metering Support Services team. This role is all about building strong client relationships, ensuring service delivery meets agreed standards, and driving operational improvements. You'll act as the main point of contact for clients, working closely with internal teams (field services, finance, compliance, and regulatory) to deliver projects and identify growth opportunities.

What You'll Do

Be the primary contact for your clients, managing day-to-day queries and ensuring expectations are met. Monitor supplier performance and lead governance activities to maintain high service standards. Spot opportunities to grow accounts and align services with client goals. Collaborate with internal teams to ensure smooth project delivery and operational efficiency. Prepare client reports, track KPIs, and provide actionable insights. Ensure compliance with company policies and industry regulations.

About You

Strong background in account management or service delivery. Proven ability to manage high-value client relationships and deliver operational improvements. Excellent communication, problem-solving, and organisational skills. Comfortable with data analysis tools (Excel, Power BI) and interpreting KPIs. Knowledge of the energy industry, regulations, and best practices for client satisfaction and retention.

What We Offer

Birthday Off:

Celebrate your day, on us!

Life Assurance:

4x your salary for peace of mind.

Enhanced Maternity & Paternity Leave:

Supporting you through life's biggest moments.

My Rewards Platform:

Discounts from hundreds of top retailers.

22 Days Holiday:

Plus 8 bank holidays, increasing with service.

Company Sick Pay:

Support during unexpected health challenges.

Pension Plan:

Secure your future with our robust scheme.

Electric Vehicle Salary Sacrifice Scheme:

Drive into a greener future.

Medicash Benefits Program:

Discounts and health expense claims.

24/7 Employee Assistance Plan:

Because your mental health matters.

Professional Growth Opportunities:

Join a rapidly expanding market leader where your career can thrive.

Please note: All successful candidates must pass a criminal record check, provide 5 years' work references, and prove eligibility to work in the UK.