Job Description

• Location: Manchester, Greater Manchester, England
• Salary: 18.57 - 18.57 per hour
• Category

• Sector:
• Contract type Contract
• Consultant: Jessica Winterbottom

Location: Manchester
Contract: 6-month contract (potential to go permanent)
Start Date: w/c 5th January
Hours: 40 hours per week, 6am-2pm, Monday-Friday (flexibility may occasionally be required)
Pay Rate: 18.57 per hour/36,211.50 (pro-rated)
Benefits: Paid breaks, free on-site parking
About the Role
Our client is looking for a proactive and adaptable Operational Support Analyst to support their operational and technology transformation projects.
You'll support new processes, systems, and ways of working. The role blends on-the-ground operational support, training, and office-based analytical work.
What You'll Be Doing

• Investigate issues with self-service kiosks, check-in desks, and airline systems when faults occur.
• Speak with passengers and airline staff to understand problems and relay insights.
• Quickly learn and adapt to different airline check-in processes.
• Take ownership of assigned zones and check-in areas, ensuring smooth day-to-day operation.
• Work with both airport systems and third-party airline software/hardware supporting live operations.

2. Training & Change Management

• Train airline and airport teams on new processes, technologies, and ways of working.
• Support lifelike proving, testing real-world operational scenarios before they go live.

3. Documentation & Business Case Support

• Produce clear and concise training guides, briefing packs, and process documentation.
• Contribute to business case development for airline engagement.
• Write findings and insights reports following trials or operational tests.

4. Office-Based Analytical Work

• Prepare and run lifelike proving sessions, gather insights, and turn them into structured reports.
• Support wider project and change initiatives across the operation.

What We're Looking For

• A recent graduate - degrees such as Marketing, Publishing, Business, or similar are welcome.
• Strong people skills and confidence communicating with a variety of stakeholders.
• Ability to think critically, adapt quickly, and stay resilient in a fast-paced environment.
• Someone self-driven who enjoys both hands-on operational work and office-based analysis.

Experience or interest in aviation, customer-facing roles, operations, or change management is a bonus-but not essential.
Why Join MAG?

• Opportunity to work across major airport change projects.
• Exposure to a wide variety of operational, technical, and project-based work.
• Excellent experience for a career in operations, aviation, projects, or change management.
• Real potential to transition into a permanent role for high performers.

How to Apply:

• If you meet the qualifications outlined above, we want to hear from you.

Please note: This role is advertised by Morson Talent on behalf of our client. Only shortlisted candidates will be contacted.

Skills Required