Job Description

Description

The Legacy team of Keoghs is seeking an Operational Support Assistant to

assist with the internal management of this team, working alongside the Business Unit Director/Deputy Business Unit Director for the team, enabling it to be a highly effective and profitable business unit.

This role will may cover some Operational Support Assistant duties for the Abuse team as may from time to time be necessary for the effective and profitable running of that business unit which will be holiday cover and will typically be limited to support required for BUD that cannot be delayed.

Key Responsibilities

Supporting the Business Unit Director/Deputy Business Unit Director, the role will include:New starter set up in Tracker and internal distribution lists for operational teams; Internal people change requests; Maintaining internal systems with holidays requests, absences & other allowed time dispensation

Use of Power BI to complete internal MI requests:

Provision of monthly/quarterly performance statistics for Lead lawyers/key stakeholders (if required) Collection of internal MI for new instructions and transferred files Diary management for Business Unit Director/Deputy Business Unit Director as well as arranging ad hoc internal meetings/training sessions Diary and meeting management for other key stakeholders in the operational teams Dealing with expenses requests (when requested by key stakeholders) Oversight/gatekeeping of the Legacy New Instruction inbox, ensuring new instructions are opened/allocated within SLAs, promptly escalating to BUD/DBUD where necessary Preparation of client MI reports as required for monthly distribution to client

Supporting the Business Unit Director to ensure that both internal and external MI is accurate

Ensuring caseloads are kept clear of settled files by prompting lawyers to complete the dispute resolution task where this has been missed Completing ad-hoc MI related or similar tasks to meet client or internal requirements; Collecting details of recoveries across household, commercial and motor on a monthly basis Collating missing and specialist MI (at principle, secondary and description work type levels) for monthly contractual reports together with liaising with lawyers (who remain responsible for completion of the MI) in respect of any missing or anomalous entries to ensure completion is timely and accurate Preparation of specialist adhoc MI where required

Skills, Knowledge & Expertise

Experience, Skills and Qualifications:

Minimum education standard of 5 GCSEs grades 5 or above or A-C or equivalent other qualification/experience Able to use Excel, Office 365 documents (prior use of a Case Management system would be desirable) Good telephone and communication skills with people at all levels inside and outside the business An ability to organise and prioritise tasks using initiative Calm under pressure with the ability to re-prioritise when required An ability to maintain attention to detail when dealing with repetitive tasks Self-confidence with good literacy and IT skills Good team worker with the flexibility to do what is required Ability to work effectively within the Keoghs Values framework

Required Soft Skills:

Personal Effectiveness

Team Commitment - Values others perspective & builds effective working relationships Resilience - Demonstrates self-control; responds effectively to feedback to improve performance Passion for Growth and Improvement - Systematically improves performance & shares knowledge in order to drive improvement Embracing Change - Responds positively to change & is able to identify/suggest better ways of working
Business Focus

Client Care - Works to add value for the team Decision Making - is able to prioritise & decide upon the most effective level of service deliver Commercial Insight - Considers and understands commercial implications

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do.



We are connected

We are Dynamic

We are Innovative

We succeed together

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.