Job Description

Are you passionate about supporting Carers and making a difference? We are looking for a proactive and organised Operational Support Clerk to join our dedicated Carers Team within Adults and Health.

About the Role

As an Operational Support Clerk, you will play a key role in delivering high-quality administrative support across the Carers Team and wider service. You'll be the first point of contact for enquiries, manage data and documentation, support meetings, and assist with financial processes. Your work will help ensure seamless service delivery which supports carers in our community.

Key Responsibilities

Handle enquiries via phone, email, and face-to-face contact Provide efficient administrative support, including document management, minute-taking, and data input Use IT systems to manage spreadsheets, reports, and statistical data Support meetings and follow-up actions Process invoices and orders in line with financial procedures Maintain accurate records and support quality assurance Signpost enquiries to relevant services and agencies Assist the Principal Officer with complex tasks and projects

What We're Looking For

Level 2 qualification in a relevant subject or equivalent experience Strong IT skills including Microsoft Office and bespoke systems Excellent communication and customer service skills Knowledge of GDPR, Data Protection, and Freedom of Information Experience in administrative support and minute-taking Ability to prioritise workload and work flexibly across teams

Why Join Us?

Be part of a supportive and inclusive team Flexible working arrangements Opportunity to contribute to meaningful work supporting carers Training and development opportunities

Apply now to make a real impact in your community and support those who care for others.


Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.


Interviews will take place on 25th November

For an informal discussion and more information about the role, please contact Teresa Bainbridge, Principal Officer Carers on 01724 298535 or Teresa.Bainbridge@northlincs.gov.uk

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values - equality of opportunity, excellence, integrity and self-responsibility - in all that we do.