Job Description

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We've a new and captivating opportunity supporting the Finance Operations Department. As an Operational Support Team Member, you'll provide Finance Operations administration to our customers, working to the agreed standards and measures and operational support on daily banking. You'll ensure accurate banking is performed across all banking functions and within agreed timescales. Our vision for this department is to provide outstanding debt management solutions and customer service. Therefore, we're looking for a talented, organised individual to support this vision and work within a business that supports personal growth and development.



At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll be doing:

Ensure all post is prepared and batched up ready for processing and sent to AXA Global Business Services within pre- defined timescales. Perform banking processes daily ensuring best practice is followed in accordance with Payment Card Industry Security Standard (PCIDSS) guidelines. Receive inbound calls fielding as appropriate, while process card payments. Support and deliver processes for the wider Finance Operations teams in accordance with best practice and delivered within the agreed timeframes such as letter fulfilment, Debt Recovery, Contract Management, and Instalment Admin. Deliver the efficient day to day storage and archiving for the Finance Operations function. Guarantee all Finance Operations work requests are processed and delivered to specification within agreed timescales. Work closely with the Finance Operations teams processes to deliver adhoc tasks. Build and maintain effective relationships with internal and external customers, ensuring excellent service is delivered. Contribution to delivery of Finance Operations key priorities through personal alignment to agreed specific actions.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.



We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.

What you'll bring:

English and mathematics, qualifications from GCSE level grade A-C grades. Excellent interpersonal and communication skills, both written and verbal. Customer orientated background, with the ability to work in a fast-paced change environment. Advanced working knowledge of Microsoft Office such as Excel and Word. Attention to detail is key with skills to successfully plan and effectively manage your workload. Self-motivated to work both independently and as part of a team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary of up to 24,000 depending on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to bayley.colbran@axa-uk.co.uk.



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Who we are:

AXA UK Support Functions power AXA's three customer-facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.


Salary: Up to 24,000