Job Description

Operational Trainer



40 hours per week

Salary: 37,500

Job objectives and responsibilities

The Training Team is a vital part of Learning and Development, proudly supporting the Mitie Care & Custody Senior Leadership Team in their mission to ensure that all colleagues, both new and existing are fully equipped to perform their roles and empowered to reach their full potential. As a role model, you will be inclusive, positive, and engaging, consistently championing the principles of 'You are Mitie' and going the extra mile for your learners. In close collaboration with Training Managers, fellow trainers, Operational Management, QHSE, the Home Office, and the Mitie Group L&D team, this role demands autonomy, enthusiasm, and a commitment to delivering excellence every day across all Care & Custody contracts.

Main duties and accountabilities:

Actively contribute to the Training Team by role-modelling Mitie values, 'You Are Mitie' principles, and professional standards, while constructively challenging behaviours that do not align. Oversee the completion of the Centre's Training Plan, including the delivery of ITCs, non-operational staff training, refreshers, and more. Ensuring sufficient resources are available for all programmes. Deliver training packages to cohorts of new and experienced Care & Custody colleagues, both virtually and in person, embedding best practice, ensuring compliance with legislative and contractual requirements, and completing relevant assessments. Facilitate Train the Trainer programmes for Operational Coaches, Buddies, and Mentors. Support the development of team members by leading 'Upskilling' workshops for Operational Trainers. Apply a range of training techniques tailored to diverse learning styles, neurodiversity, and individual needs. Monitor delegate progress during training and provide constructive verbal and written feedback to support their development throughout foundational training. Collaborate with the Training Support Team to maintain accurate records of individual training and assessments, including attendance tracking for recruitment, remuneration, and vetting purposes. Conduct regular reviews of existing training materials and recommend updates to drive continuous improvement. Assist the Training Manager in promoting training initiatives across the centre and Care & Custody, helping all staff reach their full potential. Contribute to the design, development, review, and ongoing enhancement of bespoke Care & Custody learning packages, working closely with the Centre Training Manager, Regional Training Managers, and the wider Operational Training Team to ensure materials reflect current processes and policies. Advocate for DCO apprenticeships in alignment with Mitie Group's apprenticeship strategy. Take ownership of developing subject matter expertise in key areas such as Trauma-Informed Care, Safeguarding, Operational Processes, Information Technology, Mental Health First Aid, Social Values, Equality, Diversity, and Inclusion.

Person Specification

Minimum of 2 years' experience in a people-facing training role At least 1 year's experience working autonomously and remotely within a fast-paced, constantly evolving environment as part of a wider team Willingness to travel occasionally to other locations for training and development, including potential overnight stays Proven experience using a variety of techniques to support training and development activities Relevant and industry-recognised accreditations and qualifications (e.g., Level 3 Education and Training or equivalent), and/or previous coaching or teaching experience Demonstrated ability to adapt behaviours, communication styles, and approaches to suit diverse audiences Positive and self-motivated, with a strong commitment to promoting Mitie's core values Strong administrative, record-keeping, and report-writing skills Clear, confident, and effective written communication Proficient in using Microsoft Office and related systems Naturally curious, with a drive to continuously develop personal skills and knowledge Approachable, engaging, and authentic communication style Experience in a custodial or detention environment is beneficial but not essential Instructor qualifications in Use of Force (Control and Restraint [C&R], Home Office Manual for Escorting Safely [HOMES], or Spontaneous Protection Enabling an Accelerated Response [SPEAR]), First Aid, Mental Health First Aid, or Health & Safety are desirable but not required * Previous line management experience is advantageous but not essential