Job Description

KOICOMS is a fast-growing business services provider based in Glasgow, supplying essential services to businesses across the UK, including gas & electricity, merchant card machines, finance, telecoms, water, waste management and insurance.

We are looking for a

highly organised, experienced Operations & Admin Manager

who can join the business immediately and take full ownership of the operational workload.

This is a key role for KOICOMS. You will be responsible for clearing the backlog, improving operations, managing onboarding, supporting customers, coordinating suppliers, and ensuring the business runs smoothly.

THE ROLE

As Operations & Admin Manager, you will:

Take ownership of day-to-day operations Clear backlog of admin, support tickets, onboarding and emails Handle onboarding for new energy/merchant/telecom/ finiance and waste customers Update supplier portals and CRM systems Provide excellent communication to customers Manage complaints and stop cancellations Handle invoicing and credit control Liaise with suppliers to chase progress Create structure, organisation and efficiency Report directly to the operations manager daily

ABOUT YOU

We are looking for someone who is:

Exceptionally organised Confident communicator Able to work independently Experienced in admin, credit control, and customer service Fast learner Strong under pressure Proactive and solution-focused Able to bring structure to a busy environment
This role is ideal for someone who wants to make a real impact and take ownership of operations in a growing company.

REQUIREMENTS

3+ years admin / operations experience Strong credit control & invoicing experience Excellent written & verbal communication Experience with CRM systems Ability to prioritise workloads Confident dealing with customers & suppliers Strong problem-solving skills Good IT skills (email, portals, CRM, spreadsheets)

BENEFITS

Competitive salary Modern Glasgow city centre office Direct progression path as the business expands Opportunity to shape the operational structure Stable long-term role in a growing company

HOW TO APPLY

Please send your CV and a short message explaining why you believe you are the right fit for KOICOMS.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension
Experience:

Operations management: 3 years (preferred) Credit control or invoicing: 3 years (preferred) Office administration: 3 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person